Customer Success Manager

, CA, United States

Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact.

Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or incinerators. What’s more, wasted food contributes 8% to 10% of global greenhouse gas emissions. Divert is tackling these crises head on, delivering immense progress towards eliminating wasted food through its unique solutions – from converting wasted food into renewable fuels to feeding those in need.

Divert works with the top retailers in the industry, including Ahold Delhaize, Albertsons, CVS, Kroger, Target, and others, and nearly 5,400 retail stores across the U.S., providing technology, logistics, and anaerobic digestion facilities to help retailers reach their sustainability goals. The company processes more than 232,000 tons of wasted food a year and, through its collaboration with some of the nation’s largest food retailers and relationships with local food banks and nonprofits, Divert has facilitated the donation of more than 10 million pounds of food to people, rather than going to waste.

Customer Success Manager

Divert has built a culture of innovation, empathy, and problem solving for our customers. For the continued success and growth of Divert, It is critical that our Customer Success Team become the comprehensive owner of the customer journey and translate the customer voice back to the company. As a Customer Success Manager at Divert, you are the strategic and supportive partner for your customers at every stage in their buying and adoption process.

Each customer is at a different point in their journey, and as a Customer Success Manager you are responsible for creating, measuring, and delivering an individualized roadmap to success for each of your customers. You build trust through problem solving, advocacy, and your expertise in both their business operations and goals, as well as Divert’s solutions and solution roadmap. You identify new opportunities to expand Divert’s value proposition and meet our mission to Protect the Value of Food.

What You’ll Do:

Communicate Divert’s mission & vision effectively to customers

Provide excellent–proactive when possible–customer service

Advocate for customers internally within Divert, be their Voice

Typical annual travel is approximately 30% (first 3 months requires 50% travel) to meet your clients

Drive renewals & maintain our record setting retention rate

Understand your customer’s current strategic plans and goals, and how they report on, and measure those efforts

Identify and address opportunities and risks at each customer

Keep a current map of all stakeholders at each of your customers. Understand internal relationships and dynamics. Continually deepen and expand strategic relationships at each of your customers

Onboard new customers in collaboration with the the Business Development team and Solutions partners

Advise customers on how to use our solutions according to our defined best practices

Enable customers to realize the value of our solutions through reporting and regular business reviews

Stay current on Divert’s products, product roadmap, competitive landscape, and trends

Upsell and cross sell existing products and services to drive revenue

What You’ll Need:

Three or more years experience in Sales/Customer Success/Account Management or other related business function

Skilled at relationship building, with a passion for connecting with customers and driving value

Confident communicator with strong written and verbal communication skills

Excellent ability to synthesize and analyze data, feedback and information to strategically prioritize actions and deliver outcomes

Experience with driving ad-hoc projects with time-bound deliverables

Strong organizational skills, including the ability to multi-task and manage multiple complex projects in cross-functional environments

What’s in it For You:

Compensation Range: $80,000 - $95,000 annually

Health, Vision and Dental Benefits (effective the first of the month following your date of hire!)

Life Insurance

401K with Safe Harbor company match

Paid Time Off

Opportunities for Advancement with a Rapidly Growing, Mission-Driven Organization

Divert Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company information

Founded in 2007, Divert is an impact technology company on a mission to Protect the Value of Food. Divert is transforming the food value chain by creating innovative and efficient solutions to eliminate wasted food. Divert creates advanced technology and sustainable infrastructure to prevent wasted food, recovers edible food to serve communities in need, and diverts food waste from landfills.

Logistics, Software, Retail, Technology, E-commerce, Supply Chain, Hardware

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