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ServiceTitan, Inc.
Glendale, CA, United States
As a Customer Success Manager, you will serve as the primary point of contact for a designated list of customers, partnering closely with them to understand their needs, prove value, overcome obstacles, and empower them to keep using ServiceTitan as the ultimate tool to achieve extraordinary business outcomes. You will be responsible for the strate
Job Source: ServiceTitan, Inc.myGwork - LGBTQ+ professionals & allies
, CA, United States
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Ou
Job Source: myGwork - LGBTQ+ professionals & alliesBitGo
Burbank, CA, United States
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, Bi
Job Source: BitGoJupiter Power
Santa Monica, CA, United States
Description This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past ex
Job Source: Jupiter PowerTenOneTen
Los Angeles, CA, United States
Our mission is to humanize the internet.Since our launch in 2018, Emotive has created the category of human-to-human marketing, enabling eCommerce merchants to scale 1:1 relationships with customers through conversational texting.We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values person
Job Source: TenOneTenServiceTitan
Glendale, CA, United States
A customer value, ROI, and business outcome-driven mindset Skills in product training, and comfortable “re-re-selling” the customer on Service Titan Strong de-escalation and problem-solving skills Highly skilled in written and verbal communication Proven ability to multi-task and manage multiple projects at a time with strong attention to detail Se
Job Source: ServiceTitanFirst Resonance
Los Angeles, CA, United States
First Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future through adaptable and efficient prod
Job Source: First ResonanceFirst Resonance
Los Angeles, CA, United States
First Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future through adaptable and efficient prod
Job Source: First ResonanceBurbank, CA, United States
Localize is looking for a Senior Customer Success Manager to join our rapidly growing NYC-based team to co-lead our B2B vertical.
As a Customer Success Manager, you will supervise the daily operations of our customers while driving continuous improvement and growth of our B2B offering. You will provide world-class support, deepening our customer relationships and unlocking exponential customer value. You will collaborate with marketing, business development, and product to ensure our processes align to meet our customers’ needs.
From a day-to-day perspective, you will:
Proactively partner with your customer base so that they achieve maximum customer value.
Lead onboarding sessions and touchpoints to welcome new customers and maintain relationships.
Master localize product offerings, coach customers on our value, and increase customer adoption of our technology tools.
Achieve our engagement and retention KPIs.
Surface client feedback to internal teams to inform Product evolution.
Work closely with the VP of Customer Success to document best practices and strategically improve current processes.
Requirements:
Bachelor's Degree- Must
At least 5 years in client/relationship management roles in a similar position
Experience in post-sales in a B2B software company - a Must
Experience in a SAAS-based product/Offering- Advantage
real estate & technology experience is a plus
You are a strong communicator with exceptional listening, writing, and presentation skills
You bring experience in upselling and retention of strategic clients
You thrive in fast-paced environments, troubleshooting issues in real time and overseeing multiple tasks simultaneously
You are detail-oriented, but never let perfect be the enemy of the good – you are unafraid of failure and have a “get it done” mentality
You are a team player and a “people person” with strong emotional intelligence and empathy
Salary ranges for this role: 80K$-95K$+ variable
Hybrid work model:
Yes
Salary Range:
80-95$ + variable
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Email Alert for Customer Success Manager jobs in Burbank, CA, United States
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