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ServiceTitan, Inc.
Glendale, CA, United States
As a Customer Success Manager, you will serve as the primary point of contact for a designated list of customers, partnering closely with them to understand their needs, prove value, overcome obstacles, and empower them to keep using ServiceTitan as the ultimate tool to achieve extraordinary business outcomes. You will be responsible for the strate
Job Source: ServiceTitan, Inc.Salesforce, Inc.
Los Angeles, CA, United States
Germany - North Rhine-Westphalia - Remote Join our Talent Community and be the first to know about open roles, career tips, events happening near you, and much more. At Salesforce, we strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process,
Job Source: Salesforce, Inc.First Resonance
Los Angeles, CA, United States
First Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future through adaptable and efficient prod
Job Source: First ResonanceNVIDIA
, CA, United States
We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business
Job Source: NVIDIANorthern Impact
Los Angeles, CA, United States
Overview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $100 billion of assets and over $55 billion in rental and sale tra
Job Source: Northern ImpactTenOneTen
Los Angeles, CA, United States
Our mission is to humanize the internet.Since our launch in 2018, Emotive has created the category of human-to-human marketing, enabling eCommerce merchants to scale 1:1 relationships with customers through conversational texting.We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values person
Job Source: TenOneTenBitGo
Burbank, CA, United States
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, Bi
Job Source: BitGoFirst Resonance
Los Angeles, CA, United States
First Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future through adaptable and efficient prod
Job Source: First ResonanceBurbank, CA, United States
Tremendous is the fast, free, flexible way to send bulk payouts to people in over 200 countries. 10,000+ companies ranging from mom-and-pops to Google, MIT, and United Way have sent over $1 billion, saving 15 hours a month on average.
In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfilling. Tremendous is a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life.
Our customers, who include marketers, UX researchers, HR teams and nonprofits, rave about how quick and easy it is to use Tremendous — check the ratings on G2. Yet there’s a lot of complexity under the hood, including over 2,000 redemption options and plenty of banking infrastructure. This duality makes working here a fun challenge.
We’re about 90 people, highly profitable without any investors, and have been doubling our revenue for a few years and counting. Join us before the next international offsite!
In this role, you’ll get to
Onboard high-value programs You’ll provide onboarding sessions, manage timelines, remove blockers, and follow up with customers to ensure our new sales wins come to fruition.
Account management You'll manage a portfolio of key customers to ensure they are successful. You'll hold recurring meetings, handle client requests, and monitor account health.
Expansion You’ll strategically expand relationships with our existing customers. This consists of retaining spend, signing long-term agreements, and uncovering new programs.
Handle Feedback Incorporating client feedback is essential to our long-term growth. When clients make requests, you’ll uncover their goals, analyze the request, problem-solve when needed, and provide feedback to our product team.
You have
3+ years in Sales, Customer Success or Account Management
Preferred experience working at a high-growth B2B startup
Preferred degree from a high-caliber educational institution
More About You
Able to strategically onboard, retain and expand new client programs
Able to convey confidence and professionalism in all types of communications
Highly organized and attentive to detail
Empathetic towards customers and colleagues
Excellent verbal and written communication skills
Analytical problem-solving skills
Highly motivated and autonomous
Why work with us
You'll work at a company growing quickly yet sustainably. We’re profitable with plenty more opportunity ahead. That’s good news for your career growth.
Competitive pay, equity and benefits. The base salary for this role is $120,000 - $180,000.
We're a remote company. Work from wherever you want in the Americas.
Smart people and a great culture. See our company handbook.
Compensation Range: $120K - $180K
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Email Alert for Customer Success Manager jobs in Burbank, CA, United States
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