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Adjust GmbH
Los Angeles, CA, United States
Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful meas
Job Source: Adjust GmbHServiceTitan, Inc.
Glendale, CA, United States
As a Customer Success Manager, you will serve as the primary point of contact for a designated list of customers, partnering closely with them to understand their needs, prove value, overcome obstacles, and empower them to keep using ServiceTitan as the ultimate tool to achieve extraordinary business outcomes. You will be responsible for the strate
Job Source: ServiceTitan, Inc.Salesforce, Inc.
Los Angeles, CA, United States
Germany - North Rhine-Westphalia - Remote Join our Talent Community and be the first to know about open roles, career tips, events happening near you, and much more. At Salesforce, we strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process,
Job Source: Salesforce, Inc.Record Group
Los Angeles, CA, United States
For The Record is the global leader in digital audio, visual, and record-keeping technology for legal justice. Over three decades, we’ve modernized more than 30,000 courtrooms across 70+ countries. Our innovations include FTR RealTime, an AI-based instant speech-to-text platform; the world’s first cloud-based recording management system; and a virt
Job Source: Record GroupFirst Resonance
Los Angeles, CA, United States
First Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future through adaptable and efficient prod
Job Source: First ResonanceNVIDIA
, CA, United States
We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business
Job Source: NVIDIAServiceTitan
Los Angeles, CA, United States
Ready to be a Titan? As a Pool Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in
Job Source: ServiceTitanJupiter Power
Santa Monica, CA, United States
Description This position is not remote. We are looking for local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past ex
Job Source: Jupiter Power, CA, United States
ABOUT SWING: Swing Education is an online staffing marketplace that connects substitute teachers with schools. Founded in 2015 by former K-12 educators and administrators, Swing makes it easier for schools and districts to find reliable, qualified substitute teachers when they need them most. With over 500,000 absence days filled to date, Swing is dedicated to improving the experience of finding substitute teachers, becoming a sub, and keeping student learning on track. Swing serves over 2,800 partner schools across California, Arizona, Illinois, Texas, New Jersey, New York, and Washington D.C.
Swing Education is proud to be a Minority-Owned Business; all three of our co-founders, including our CEO, CTO, and COO, are people of color. One of our founders is a woman of color. Our board of directors is also 60% female and 75% people of color. Swing Education strives to embrace Diversity, Equity, and Inclusion across the company, and embraces these values not only in its corporate hiring decisions, but also in its day to day interactions with and management of Swing Subs. Over 50% of our staff are women, and 60% are people of color (30% underrepresented groups). To learn more about Swing Education and our Core Values please click here.
POSITION SUMMARY: As a Customer Success Manager (CSM) at Swing, you will thrive by building deep, trust-based interpersonal and professional relationships with our customers: CHROs, Asst. Superintendents, and Directors of HR at public school districts and networks. You will help them develop strategies to succeed at filing teacher absences by leveraging Swing’s platform and substitute teacher marketplace, aligning Swing’s business imperatives with their goals to deliver an exceptional customer experience and revenue growth. The ideal candidate for this position loves life, face-to-face meetings with customers, is empathetic, curious, a phenomenal listener, and unflappable. To succeed in this role, you must be an expert at building business relationships, understanding customer’s needs, and be able to balance account retention and revenue expansion with customer delight. This role reports to the Director of Customer Success and carries a revenue quota.
$80,000.00-$84,000.00 base salary + $21,0000.00-$25,000.00 variable/commissions compensation
ESSENTIAL DUTIES AND RESPONSIBILITIES: Build and manage strong relationships with senior leaders at schools and administrators in order to earn their trust and ensure open communication and transparency.
Ensure that that our customers are achieving their desired outcomes and that their issues and questions are addressed in a timely manner
Analyze data across different platforms (Mode, Slack, Excel, Hubspot) to identify revenue growth opportunities, diagnose customer health and bring valuable insight to client conversations
Prioritize accounts by growth opportunity through qualitative and quantitative data analysis
Provide data insights and best practice recommendations to variety of client segments, from large districts to small individual school sites
Work cross functionally with Sales, Marketing, Customer Experience, and Product teams to ensure your customers’ needs are represented, met and resolved
REQUIREMENTS AND QUALIFICATIONS: You excel at building relationships by establishing rapport, listening, and earning your customers’ trust
You are willing to travel up to 25% of the time to get to know your customers in person, whether at their offices, conference, and other industry or Swing events
Experience in education or edtech a strong plus
You possess the skill to efficiently operate by effectively prioritizing tasks and seamlessly transitioning between contexts in a dynamic, fast-paced setting.
You demonstrate a proactive approach, actively navigating and influencing situations rather than reacting passively.
You are driven to exceed customer expectations
COMPENSATION: Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:
Medical/dental/vision benefits
Flexible Time Off (FTO)
Paid holidays
Parental leave
Stock options
Professional development reimbursement program
Co-working membership reimbursement
Mission-driven work
Fun, collaborative, balanced culture
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
This is a remote position.
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Email Alert for Customer Success Manager jobs in , CA, United States
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