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RFgen Software
Los Angeles, CA, United States
Rfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in ensuring the seamless adoption of our SaaS-based barcode and mobility so
Job Source: RFgen SoftwareWhippy
Culver City, CA, United States
Whippy is the powerful, all-in-one SMS, Email & Voice platform, elevating business productivity with automation and AI-driven technology. Key products include Team Inbox, Campaigns, Workflow Automations, Sales Sequences, AI Voice, AI Chatbots and Reviews. Whippy streamlines communication, seamlessly replacing multiple tools, and empowers businesses
Job Source: WhippyRosendin Electric
Los Angeles, CA, United States
Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Empl
Job Source: Rosendin ElectricSprinklr
, CA, United States
The Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals. What You Will Do: Empower Sprinklr enterprise customers to imp
Job Source: SprinklrDarktrace Limited
Los Angeles, CA, United States
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep
Job Source: Darktrace LimitedPartsTrader LLC
, CA, United States
CUSTOMER SUCCESS MANAGER Grow your career at PartsTrader We at PartsTrader have a passion for delivering value to our customers. We’re changing an industry and our team is filled with exceptional people creating a better collision repair industry. Every day, we strive to fulfill our mission of helping people make smart collision repair decisions. W
Job Source: PartsTrader LLCMoney Fit by DRS
, CA, United States
The Company At Bigeye, our mission is to help our customers make magic with data. We built some of the most widely adopted tools at companies like Uber and saw how swift teams move when they have a great data toolchain. Now, Bigeye is building best-of-breed tools for analysts, data scientists, and data engineers on data teams everywhere. At Big
Job Source: Money Fit by DRSChorus Innovations
Long Beach, CA, United States
About Us Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus' platform currently powers transformative healthcare, biomedical research and community health projects across ins
Job Source: Chorus Innovations, CA, United States
Nova Biomedical is looking for a Customer Success Manager based in the Los Angeles, CA area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming new customers to Nova Biomedical customers by creating long-term relationships and providing strategic guidance to help our customers achieve their short and long-term goals. They are responsible for customer-retention and ongoing customer satisfaction by building relationships with decision makers, leaders, and healthcare staff. The Customer Success position also oversees the client implementation process working closely with Project Management and they are the face of Nova post sale and ensures customer satisfaction with all the technical post sale support.
This position is responsible for acting as point-of-contact for customers, advocating for their interests and giving voice to their feedback; act as the Voice of the Customer (VoC). Travel and overnights required.
Responsibilities:
Establishes regular onsite and virtual meetings with customers to measure progress, program success, and ensure customer needs are being met.
Interacts and communicates closely with sales and support leadership on the level of customer satisfaction with Nova products and services.
Interfaces frequently with Sales Product Line Manager to help highlight any product development gaps or requirement improvements based on customer feedback.
Understands the customers business objectives and develop a strategic direction for success.
Reviews and assess each customers' progress towards their objectives and offer recommendations based on results and identified gaps.
Proactively handles escalation of product issues to ensure appropriate, timely actions are taken to address customer concerns.
Consistently demonstrates the following attributes when working with customers; Customer 1st Attitude, listens
before Speaking, Extra Effort, Teamwork, and Quality.
Develops strong knowledge of Nova clinical products and how they can be leveraged by the customer to meet their clinical testing needs.
Identifies new sales or support opportunities within each customer site. Communicates these opportunities throughout the organization through appropriate channels.
Manages assigned Foundation Accounts (Smaller) within local region.
Responsible for distribution, tabulation, follow-up and follow through on bi-annual Customer Satisfaction Surveys.
Responsible for establishing and leading onsite Business Review Meetings with accounts
Responsible for establishing and leading weekly or bi-weekly account calls (video) including documentation and distribution of minutes and action items to all appropriate internal and external stakeholders.
Qualifications
A BS in Medical Technology, Nursing, or Respiratory Therapy background is preferred. Other degrees including business will be considered with relevant technical, sales and/or customer experience.
Experience
Position requires a minimum of 3 years demonstrated high quality performance as a Customer Success Manager, Client Relations Manager, or Account Manager within the clinical diagnostics industry or previous related experience focused on customer satisfaction.
Previous healthcare, clinical laboratory knowledge, and/or Point of Care experience is preferred.
Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, and an innovative scholarship program for children of employees. In addition, this role offers a competitive base salary, a company car and a bonus program.
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Email Alert for Customer Success Manager jobs in , CA, United States
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