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Tremendous
Burbank, CA, United States
Tremendous is the fast, free, flexible way to send bulk payouts to people in over 200 countries. 10,000+ companies ranging from mom-and-pops to Google, MIT, and United Way have sent over $1 billion, saving 15 hours a month on average. In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfillin
Job Source: TremendousSwing Education
, CA, United States
ABOUT SWING: Swing Education is an online staffing marketplace that connects substitute teachers with schools. Founded in 2015 by former K-12 educators and administrators, Swing makes it easier for schools and districts to find reliable, qualified substitute teachers when they need them most. With over 500,000 absence days filled to date, Swing
Job Source: Swing EducationMoney Fit by DRS
Burbank, CA, United States
Localize is looking for a Senior Customer Success Manager to join our rapidly growing NYC-based team to co-lead our B2B vertical. As a Customer Success Manager, you will supervise the daily operations of our customers while driving continuous improvement and growth of our B2B offering. You will provide world-class support, deepening our customer re
Job Source: Money Fit by DRSWiley
, CA, United States
Location: Remote, California, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the role: Customer Su
Job Source: WileyRFgen Software
, CA, United States
Rfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in ensuring the seamless adoption of our SaaS-based barcode and mobility so
Job Source: RFgen SoftwareNorthern Impact
Los Angeles, CA, United States
Overview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $100 billion of assets and over $55 billion in rental and sale tra
Job Source: Northern ImpactChorus Innovations
Long Beach, CA, United States
About Us Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across inst
Job Source: Chorus InnovationsResilience
Los Angeles, CA, United States
About Us Resilience is the next-generation cyber risk company that's on a mission to help make the world cyber resilient. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators from the insurance and technology industries, the privately-held firm is r
Job Source: Resilience, CA, United States
Nova Biomedical is looking for a Customer Success Manager based in the Los Angeles, CA area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming new customers to Nova Biomedical customers by creating long-term relationships and providing strategic guidance to help our customers achieve their short and long-term goals. They are responsible for customer-retention and ongoing customer satisfaction by building relationships with decision makers, leaders, and healthcare staff. The Customer Success position also oversees the client implementation process working closely with Project Management and they are the face of Nova post sale and ensures customer satisfaction with all the technical post sale support.
This position is responsible for acting as point-of-contact for customers, advocating for their interests and giving voice to their feedback; act as the Voice of the Customer (VoC). Travel and overnights required.
Responsibilities:
Establishes regular onsite and virtual meetings with customers to measure progress, program success, and ensure customer needs are being met.
Interacts and communicates closely with sales and support leadership on the level of customer satisfaction with Nova products and services.
Interfaces frequently with Sales Product Line Manager to help highlight any product development gaps or requirement improvements based on customer feedback.
Understands the customers business objectives and develop a strategic direction for success.
Reviews and assess each customers' progress towards their objectives and offer recommendations based on results and identified gaps.
Proactively handles escalation of product issues to ensure appropriate, timely actions are taken to address customer concerns.
Consistently demonstrates the following attributes when working with customers; Customer 1st Attitude, listens
before Speaking, Extra Effort, Teamwork, and Quality.
Develops strong knowledge of Nova clinical products and how they can be leveraged by the customer to meet their clinical testing needs.
Identifies new sales or support opportunities within each customer site. Communicates these opportunities throughout the organization through appropriate channels.
Manages assigned Foundation Accounts (Smaller) within local region.
Responsible for distribution, tabulation, follow-up and follow through on bi-annual Customer Satisfaction Surveys.
Responsible for establishing and leading onsite Business Review Meetings with accounts
Responsible for establishing and leading weekly or bi-weekly account calls (video) including documentation and distribution of minutes and action items to all appropriate internal and external stakeholders.
Qualifications
A BS in Medical Technology, Nursing, or Respiratory Therapy background is preferred. Other degrees including business will be considered with relevant technical, sales and/or customer experience.
Experience
Position requires a minimum of 3 years demonstrated high quality performance as a Customer Success Manager, Client Relations Manager, or Account Manager within the clinical diagnostics industry or previous related experience focused on customer satisfaction.
Previous healthcare, clinical laboratory knowledge, and/or Point of Care experience is preferred.
Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, and an innovative scholarship program for children of employees. In addition, this role offers a competitive base salary, a company car and a bonus program.
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Email Alert for Customer Success Manager jobs in , CA, United States
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