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Jackson Lewis P.C.
Harrison, NY, United States
Focused on labor and employment law since 1958, Jackson Lewis P.C.'s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are enga
Job Source: Jackson Lewis P.C.World Travel Holdings
, United States
Overview Join us and make a co-worker’s day by providing guru tech support! World Travel Holdings is seeking a Help Desk Analyst to join the Technical Support team. The ideal candidate will have experience with front-line support, a passion for technology, and a drive for success. Our Help Desk Analyst must be proficient with Desktop support, Mi
Job Source: World Travel HoldingsHELP USA
Brooklyn, NY, United States
Location: 116 Williams Avenue, Brooklyn, NY, 11207 What You'll Do Your role as Help Desk Analyst is crucial in resolving customer issues promptly and efficiently, ensuring their satisfaction. As a Help Desk Analyst, you will be the first line of defense for customer inquiries and play a vital role in identifying and resolving a wide range of tech
Job Source: HELP USATEKsystems
New York, NY, United States
Description: Our client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of 1000+ users with issues involving Windows 10, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document manag
Job Source: TEKsystemsSullivan & Cromwell
New York, NY, United States
Summary Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site at 125 Broad Street. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working ov
Job Source: Sullivan & CromwellBentley Systems
, United States
Help Desk Analyst I Location: Home based, Brazil Position Summary: A Help Desk Analyst I is responsible for providing technical assistance and support to end-users within an organization. They are typically the first point of contact for users experiencing technical difficulties and play a crucial role in ensuring that technology resources are
Job Source: Bentley SystemsMAP SSG Inc
New York, NY, United States
Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working overtime and work hours: Manag
Job Source: MAP SSG IncCrescens
Newark, NJ, United States
Job Title: Help Desk Analyst Location: Newark NJ Duration: 4+ months • Position is 5 days / Week Onsite • IN- Person Interview Short Description: • Oversees timely delivery of quality technical support to internal and external customers. • Provides technical support to users by researching and answering questions, troubleshooting problems, and m
Job Source: CrescensNew York, NY, United States
JOB TITLE: Lead Helpdesk Analyst
Think Consulting is seeking a Lead Helpdesk Analyst to join a leading organization for youth in New York City . The Lead Helpdesk Analyst will report to the Helpdesk Manager and will be responsible for responding to and diagnosing Level 1/Level 2 Technical Issues, providing support to executive offices, and mentoring other helpdesk analysts.
KEY RESPONSIBILITIES:
Respond to and diagnose Level 1/Level 2 Technical Issues via phone, desk-side support, or remote-control technology.
Provide executive office support and assure excellent customer service and timely closing of trouble tickets in the ticketing system (Fresh service).
Conduct problem identification, research, isolation, resolution, and follow-up to ensure problem resolution and customer satisfaction.
Coordinate additional support to ensure problem resolution, customer satisfaction, and quality assurance.
Mentor and coach other helpdesk analysts on the team.
REQUIRED QUALIFICATIONS:
Experience supporting Mac OS and current Windows Desktop OS in a relevant help desk customer support environment.
Skilled in Jamf Administration
Outstanding soft skills, including strong communication, positive attitude, and ability to coach other team members.
Ability to document processes and policies for use by team members and end users.
Experience with deskside support and familiarity with imaging software.
Root cause mentality and preventative thinking approach to problem-solving.
Willingness to participate in an on-call rotation once every 3-4 weeks.
Availability to work a hybrid schedule in NYC with typical hours of 9 am - 5 pm.
PREFERRED QUALIFICATIONS:
Experience supporting C-Suite
Familiarity with Fresh Service as a ticketing system.
Equal Opportunity Employer, including disability and protected veteran status
Email Alert for Lead Help Desk Analyst jobs in New York, NY, United States
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