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Bentley Systems
, United States
Help Desk Analyst I Location: Home based, Brazil Position Summary: A Help Desk Analyst I is responsible for providing technical assistance and support to end-users within an organization. They are typically the first point of contact for users experiencing technical difficulties and play a crucial role in ensuring that technology resources are
Job Source: Bentley SystemsHELP USA
Brooklyn, NY, United States
Location: 116 Williams Avenue, Brooklyn, NY, 11207 What You'll Do Your role as Help Desk Analyst is crucial in resolving customer issues promptly and efficiently, ensuring their satisfaction. As a Help Desk Analyst, you will be the first line of defense for customer inquiries and play a vital role in identifying and resolving a wide range of tech
Job Source: HELP USAMAP SSG Inc
New York, NY, United States
Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working overtime and work hours: Manag
Job Source: MAP SSG IncSullivan & Cromwell
New York, NY, United States
Summary Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site at 125 Broad Street. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working ov
Job Source: Sullivan & CromwellCrescens
Newark, NJ, United States
Job Title: Help Desk Analyst Location: Newark NJ Duration: 4+ months • Position is 5 days / Week Onsite • IN- Person Interview Short Description: • Oversees timely delivery of quality technical support to internal and external customers. • Provides technical support to users by researching and answering questions, troubleshooting problems, and m
Job Source: CrescensHerman Law
New York, NY, United States
Role Description We are seeking a part-time Help Desk Analyst I to work on-site in our Manhattan office. The Help Desk Analyst I will work to resolve hardware and software issues related to desktops, laptops, and printers, as well as collaborate with other IT team members to escalate and resolve complex technical issues. This position will provide
Job Source: Herman LawJackson Lewis P.C.
Harrison, NY, United States
Focused on labor and employment law since 1958, Jackson Lewis P.C.'s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are enga
Job Source: Jackson Lewis P.C.TEKConn Services Inc.
New York
Job Description Job Description Are you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add
Job Source: TEKConn Services Inc.New York, NY, United States
Title: Help Desk Analyst (onsite work)
Duration: 6 months
Location: New York, NY 10019
Pay Rate - $30 - $35/hr on W-2 (No 1099 or C2C)
Skills Required:
3+ years of experience in IT service Desk or user support.
Experienced in PC/ MAC OS, Active Directory, SCCM, Casper , Windows / MAC desktop applications
Experience with Mobile Device Support (Windows, IOS, Android) is preferable.
Summary:
The Help Desk Analyst will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries. Runs diagnostic programs, isolates problem, and determines and implements solution.
Duties:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in-person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
sk questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers; run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow-up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Experience:
3+ years in the field of IT Service Desk or user Support
Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential
Experience with Desktop computer hardware, printers, and peripherals
Experience with Mobile Device Support (Windows, IOS, Android)
Understanding of basic Networking protocols
Exceptional oral and written communication skills
The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan.
Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws. #IND
Email Alert for Help Desk Analyst jobs in New York, NY, United States
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