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FIS
San Francisco, CA, United States
Job Description We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? NOTE:
Job Source: FISBain Capital
San Francisco, CA, United States
Title: Help Desk Engineer Reports to : End User Services Manager Department: Information Technology Location: San Francisco, CA Type: Full Time BAIN CAPITAL OVERVIEW Bain Capital, LP is one of the world's leading private multi-asset alternative investment firms with over $185 billion of assets under management that creates lasting impact
Job Source: Bain CapitalFirstPRO
San Francisco, CA, United States
KEY RESPONSIBILITIES: We are looking for an experienced, full-time, highly motivated Help Desk Engineer to work provide technical support across two offices in California, including San Francisco and Palo Alto. Day-to-day responsibilities include: Performs problem management, isolation, and resolution in a corporate environment. Areas of support in
Job Source: FirstPROCrusoe
San Francisco
Job Description Job Description Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation. Take a look at what we do! - https://www.youtube.com/watch?v=Rlt8k71Quqw We aim to align the long-term interests of the climate with the future of global computing infrastructure. As data centers consume
Job Source: CrusoeIronArch Technology
San Francisco, CA, United States
Who We Are Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients. Our employees have voted us as a 'Best Place to Work' 7 times and we are
Job Source: IronArch TechnologyModern Treasury
San Francisco, CA, United States
[Full Time] Help Desk Associate at Modern Treasury (United States) | BEAMSTART Jobs Help Desk Associate Modern Treasury United States Date Posted 08 Jul, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 availab
Job Source: Modern TreasuryMarathon TS
San Francisco, CA, United States
Help Desk Support Services McClellan, CA Position Responsibilities: Under general direction, provide 24/7 phone and on-site support for personnel and phone/remote desktop support for remote and TDY personnel. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on all unclassified and clas
Job Source: Marathon TSeTeam Inc.
San Francisco, CA, United States
Remote Industry experience : Yes, Candidates are required to have Technical Knowledge of systems and Troubleshooting Skills. Years of experience required for each skill : 1-2 years, each Must-have skills : 1. Customer Service 2. Technical Knowledge 3. Problem Solving/Troubleshooting Nice-to-have skills : 1. Client 2. Amazon Connect 3. ServiceNow
Job Source: eTeam Inc.San Francisco, CA, United States
Help Desk Technician
McClellan, CA
Position Responsibilities:
Under general direction, provide 24/7 phone and on-site support for personnel and phone/remote desktop support for remote and TDY personnel. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on all unclassified and classified secret information systems. Responsible for providing second-tier support to end-users for PC server, mainframe applications, and hardware. Handles problems that the first tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. At a minimum the Help Desk Support Services - Senior will be required to perform the following tasks: Document incidents using the ticket tracking system and create and publish knowledge base articles when applicable.
Meet established service level metrics for call response, technical support, and customer service.
Resolve trouble calls using desk-side support, remote desktop, phone, and/or through email.
Respond to requests for network account modifications to include but not limited to account creation, configuration, deletions, and password/PIN resets.
Develop and maintain a computer image library, which includes but is not limited to desktop, laptop, tablet and thin client computers with system images.
Perform computer re-imaging, assist users with data backup and restore, and installation of software applications.
Setup computer systems with external monitor(s), switch box, keyboard, mouse, smart card readers, printers or any other approved external peripheral.
Assist with the set-up of IT in training classrooms and conference rooms as required.
Perform the manual installation of approved software, software patches, and security updates to client systems when required.
Perform troubleshooting of incidents and issues on approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
Maintain approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
Notify the government when IT consumables, such as printer ink or toner, are low in stock and need to be replenished.
Monitor logs and automated systems for IT system outages and incidents affecting multiple end users and initiate incident response procedures.
HBSS, ACAS and SCCM experience is a plus
Position Qualifications:
Education: BS/BA Degree preferred
AA degree acceptable with 10+ years of experience
Experience: Minimum of 10 years of experience in help desk or information technology industry
Certifications: Must have one of the following certifications CompTIA A+
Cisco Certified Network Administrator (CCNA) - Security
Certified Network Defender (CND)
CompTIA Network+
Systems Security Certified Practitioner (SSCP)
Security+ CE
Highly desired to have the following computing environment certificates but will have 1 year upon hiring to complete both certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate (MD100 & MD101)
Other: Ability to communicate in English
#cjjobs
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").
Email Alert for Help Desk Technician jobs in San Francisco, CA, United States
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