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Marathon TS
San Francisco, CA, United States
Help Desk Support Services McClellan, CA Position Responsibilities: Under general direction, provide 24/7 phone and on-site support for personnel and phone/remote desktop support for remote and TDY personnel. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on all unclassified and clas
Job Source: Marathon TSUnitek College
Concord, CA, United States
Job Description As a Campus Support Specialist, this position will provide facilities and IT support, and assist Unitek employees with computer software, hardware or system problems. The position will also support campus and student servicing departments, working very closely with the Campus Director and with a team of MIS staff that ensures that
Job Source: Unitek CollegeTeamLogic, Inc.
San Ramon, CA, United States
Do you have strong customer support help desk skills from a technical perspective? Have you led or do you feel like you are ready to lead a team of customer support representatives? Do you want to grow your own business IT abilities? Do you have some ideas about how you'd like to advance your IT career but would like some guidance from those that h
Job Source: TeamLogic, Inc.FIS
San Francisco, CA, United States
Job Description We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? NOTE:
Job Source: FISCTP
San Francisco, CA, United States
Job Title: IT Support Engineer Location: San Francisco, CA, 5 days a week onsite Duration: FTE The Company Headquartered in San Francisco, this leading global investment firm specializes in partnering with Technology. This Firm has invested in over 400 Technology companies and has approximately $45 billion in capital raised to date. As they cont
Job Source: CTPBain Capital
San Francisco, CA, United States
Title: Help Desk Engineer Reports to : End User Services Manager Department: Information Technology Location: San Francisco, CA Type: Full Time BAIN CAPITAL OVERVIEW Bain Capital, LP is one of the world's leading private multi-asset alternative investment firms with over $185 billion of assets under management that creates lasting impact
Job Source: Bain CapitalMotion Recruitment
San Francisco, CA, United States
Desktop Support -San Francisco based with travel to Palo Alto Summary The San Francisco office is looking for an experienced Desktop Support Engineer to support the Information Technology department. This is an international law firm of approximately 1,200 lawyers located in 13 offices in six countries. If you are looking to work in a friendly,
Job Source: Motion RecruitmentFidelity National Financial
Concord, CA, United States
Overview The primary responsibility of a SE Helpdesk Assistant is to assist Sales Executives with processing of contract orders, resales, transfers, and renewals via telephone and Zendesk tickets. This position is also responsible for managing various Tier 2 functions that are managed through Zendesk and the CRM. Must be personable, demonstrate in
Job Source: Fidelity National FinancialBerkeley, CA, United States
About HTC
HTC built a vision of the future by combining humanity with technology to unleash our collective imagination. At HTC, we believe that VIVERSE, the combination of virtual and augmented reality, high-speed connectivity, AI, and blockchain - reachable on any device, anytime and anywhere - will reshape the next decade in every industry and influence human beings' social lives.
About Your Next Opportunity
HTC is seeking an IT Help Desk Support Engineer to join our IT Operations team.
As the IT Help Desk Support Engineer, your primary responsibility is to assist the team in maintaining and enhancing IT operations. This encompasses assisting efforts in troubleshooting hardware and software issues, asset management, equipment procurement, responding to user inquiries, and basic IT infrastructure upkeep.
Job responsibilities include, but are not limited to:
Multiple-Platform Support: Troubleshoot issues on Windows and Mac computers, ensuring optimal functionality.
User Office Software: Oversee the use of M365 Office, MS Teams, Office software for Mac, and Trend Micro antivirus software, ensuring effective deployment and usage.
IT Asset Management: Direct and oversee IT assets for accurate inventory management and efficient allocation.
Procurement: Ensure the cost-effective purchasing of compatible IT equipment.
User Account Management: Handle creation, management, and troubleshooting of user accounts across Microsoft AD, email, and MFA platforms.
Network Maintenance: Apply basic network knowledge to upkeep wired and wireless systems, ensuring reliability and security. Coordinate with HQ's network team for sustained operations.
Basic Qualifications (Required Skills and Abilities)
Bachelor's degree in computer science, information technology, or a related field.
3+ years of technical experience in troubleshooting desktop/laptop hardware and software issues.
Experience managing IT assets effectively.
Experience purchasing computer equipment according to company needs.
Ability to handle user inquiries promptly and provide effective solutions.
Knowledge in basic maintenance of IT infrastructure to ensure operational efficiency.
Demonstrated leadership skills in guiding teams and projects toward successful outcomes.
Ability to work closely with the corporate IT department to maintain system reliability and efficiency.
Strong problem-solving skills to address and resolve technical issues swiftly.
Excellent verbal and written communication skills for interacting with users and documenting procedures.
Can adapt to rapidly changing technology environments and user needs.
Experience with Office 365, MS Teams, and Mac Office software.
Experience with Windows, Mac, and Linux systems.
Possess IT certifications (e.g., CompTIA A+, ITIL Foundation).
Must be able to speak conversational Mandarin.
Working Conditions
Primary work location is indoors.
The employee must occasionally lift and/or move up to 15 pounds.
Prolonged periods of sitting at a desk and working at a computer.
Specific vision abilities required by this job include close vision and long periods of detailed work with VR equipment.
The employee is regularly required to sit.
The employee is occasionally required to stand, walk, reach with hands & arms, climb, balance, stoop, kneel, crouch, or crawl.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
HTC is an equal-opportunity employer that values diversity at our company. We are committed to equal employment opportunity and encourage people from all walks of life to apply without regard to race, color, ancestry, sex, national origin, citizenship, genetics, marital status, veteran status, age, gender identity or expression, religion, disability, sexual orientation, or any other status or characteristic protected by law. HTC does not tolerate discrimination or harassment at any point during our employees' and applicants' time with us, including with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, leaves of absence, and general treatment during employment.
At the time of posting, HTC's estimated annual base salary for this position is $63,560 - $81,264 USD. Individual compensation will vary based on job-related factors, including candidate skills, qualifications, experience, business needs, and geographic location. This position is also eligible for participation in our discretionary bonus programs.
HTC is proud to offer a comprehensive benefits package to our employees and their families. The successful applicant for this role will be eligible for health, vision, dental insurance, 401k matching, and other employee benefits as the company implements. For information regarding our available benefits, please copy and paste this link ( ) into your web browser. This position is also eligible for participation in our discretionary bonus programs. Contact our Human Resources department if you have questions.
HTC's privacy policy is posted at this link. Copy and paste to your browser for more information:
If you need assistance to accommodate a disability, you may request it anytime. Please contact HTC at (510) 903-5999.
This organization participates in E-Verify.
Email Alert for IT Help Desk Support Engineer jobs in Berkeley, CA, United States
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