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Marathon TS
San Francisco, CA, United States
Help Desk Support Services McClellan, CA Position Responsibilities: Under general direction, provide 24/7 phone and on-site support for personnel and phone/remote desktop support for remote and TDY personnel. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on all unclassified and clas
Job Source: Marathon TSConversica
San Mateo, CA, United States
The Information Technology Help Desk focus specializes in providing technical services to internal customers by identifying, prioritizing, and confirming the resolution of reported problems with desktop, laptop, and networked systems. Ensures that installations, software, hardware, operating systems, configuration issues are properly addressed, mon
Job Source: ConversicaFIS
San Francisco, CA, United States
Job Description We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? NOTE:
Job Source: FISCollabera
Redwood City, CA, United States
Description Home Search Jobs Job Description IT Help Desk Contract: Redwood City, California, US Salary: $30.00 Per Hour Job Code: 351083 End Date: 2024-07-27 Days Left: 21 days, 3 hours left Apply Client: Education Client Job Title: Service Desk Analyst Location: Redwood City, CA 94063 - Onsite Role Duration: 06 Months - Onsite Rol
Job Source: CollaberaSourcePro Search
San Francisco, CA, United States
SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client. This position is based in San Francisco and will require you to travel to Palo Alto once a week at a minimum and as needed. The ideal candidate will be responsible for providing technical phone support for the business and for end
Job Source: SourcePro SearchSourcePro Search
San Francisco, CA, United States
SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client. This position is based in San Francisco and will require you to travel to Palo Alto once a week at a minimum and as needed. The ideal candidate will be responsible for providing technical phone support for the business and for end
Job Source: SourcePro SearchMotion Recruitment
San Francisco, CA, United States
Desktop Support -San Francisco based with travel to Palo Alto Summary The San Francisco office is looking for an experienced Desktop Support Engineer to support the Information Technology department. This is an international law firm of approximately 1,200 lawyers located in 13 offices in six countries. If you are looking to work in a friendly,
Job Source: Motion RecruitmentModern Treasury
San Francisco, CA, United States
[Full Time] Help Desk Associate at Modern Treasury (United States) | BEAMSTART Jobs Help Desk Associate Modern Treasury United States Date Posted 08 Jul, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 availab
Job Source: Modern TreasurySan Mateo, CA, United States
The Information Technology Help Desk focus specializes in providing technical services to internal customers by identifying, prioritizing, and confirming the resolution of reported problems with desktop, laptop, and networked systems. Ensures that installations, software, hardware, operating systems, configuration issues are properly addressed, monitored for and resolved.
Based in the Bay Area and able to come into San Mateo office on a hybrid schedule.
Responsibilities Handle day-to-day IT tasks - Including hardware and software troubleshooting and support
Service request Management – Responding, tracking, resolving, updating, and reporting of escalated/assigned tickets as per the IT Service Level Agreements (SLA)
Ability to write clear documentation and develop reproducible steps for issue resolution
Ensure that resolutions are consistent with company standards and policies
Experience in project management with excellent writing and documentation skills
Continuously improve IT automation to enhance efficiency and effectiveness
Multitasking skills to assist multiple employees at once
Observational skills to recognize warning signs that indicate potential problems
Warranty and Out-of-warranty laptop repair and replacement for hardware refresh
Responsible for asset tagging and entering all incoming equipment into our asset management system
Ensure that hardware is properly assigned and updated in our asset management system
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Laptop shipping coordination
On-site facilities assignments
Flexibility to handle on-call related helpdesk or IT support related tasks as needed
Qualifications A minimum of 3 years of IT helpdesk support experience and/or an associate degree in computer science or related field are required
IT certification is a plus - CompTIA A+, Network+, CCNA, etc
Strong understanding of IT systems administration, including core SaaS business applications like Okta, Google Workspace, Atlassian’s ITSM, etc
Advanced troubleshooting skills on Mac & Windows OS
Experience working with Microsoft Entra and Intune a plus
An understanding of modern IT practices and a forward-thinking approach
Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
Customer service skills to interact professionally and positively with employees and coworkers; A drive to help end-users get what they need to do their jobs the best they can
Tech Savvy – Ability and passion for learning new technology and tools
Self-Starter – The ability to actively look for effective tasks such as Knowledgebase updates to complete in times of low tickets
Ability to shift between tasks as needed in a fast-moving environment
Excellent organizational skills and ability to prioritize tasks among other competing requests
Analytical and problem-solving skills to troubleshoot and diagnose issues
Time management skills to provide updates and fixes within a promised time frame
A mindset focused on security and compliance in everything we do
Ability to work in a highly collaborative work environment
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $75,000/year to $95,000/year. Pay is based on a number of factors including market location and job-related knowledge, skills, and experience.
Conversica offers comprehensive health, dental, and vision benefits, flex time PTO, paid holidays, 401k plus company match, and equity. Further details can be provided upon request.
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Email Alert for IT Help Desk Specialist jobs in San Mateo, CA, United States
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