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She Recruits, LLC
Plano, TX, United States
Job Title: Service/Help Desk Location: Plano, TX area Salary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop,
Job Source: She Recruits, LLCNCR Atleos
Frisco
**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **ESSENTIAL DUTIES AND RESPONSIBILITIES** + Ability to understand t
Job Source: NCR AtleosNCR Atleos
Frisco, TX, United States
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. ESSENTIAL DUTIES AND RESPONSIBILITIES Ability to understand the curr
Job Source: NCR AtleosReqRoute Inc
Richardson, TX, United States
Job Title: Help Desk Support Position Type: 11+ Months Location: Richardson, TX (Onsite) Shift Timings: 11AM to 7:00PM CST Job Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains use
Job Source: ReqRoute IncHigh 5
Richardson, TX, United States
Position Name: Help Desk Support II Location: Richardson, Texas Duration: 11 Months Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems g
Job Source: High 5NCR Atleos
Frisco
**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Help Desk Representative II** NCR Atleos makes ATM cash access co
Job Source: NCR AtleosNCR Atleos
Frisco
**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Support Center Representative** Cardtronics makes ATM cash access
Job Source: NCR AtleosNCR Atleos
Frisco, TX, United States
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Support Center Representative Cardtronics makes ATM cash access conv
Job Source: NCR AtleosFrisco, TX, United States
The Service Desk/Help Desk is a junior-level role responsible for the design and implementation of LAN/WAN, Server and Cloud Services technology. Jr. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client's business requirements, and therefore must be able to communicate effectively across all levels of a corporate structure.
Position Functions:
Design and implement LAN/WAN and server infrastructure and related peripherals including:
ConnectWise
Routers | Firewalls | Switches | VPN
Virtualization (VMware and Hyper V)
Physical and Virtual Host Server Hardware
Windows Server and Active Directory
RDS/Remote App | Citrix
SQL Server
VoiP and PBX based telecom
Enterprise Storage Solutions including SAN, NAS, and Tiered/Cloud Storage
Enterprise Backup and DR Solutions
Cloud Services including Azure and O365
Email Services including Premise and Office 365
Wireless Access Technologies
Security and compliance technologies
Desktop and Mobile Device Technology
Application Software with 3rd party coordination
Perform major IT migrations including office moves, data center, ISP and on-prem to Cloud/Azure
Travel to client sites to provide onsite service and support as necessary (95% DFW local)
Work closely with vCIO and Design Desk to solution technology to meet client business objectives
Participate in on call support rotation
Onboarding and accurate documentation of client systems.
Provide pre-sales design and support to internal team members.
Evolve internal professional services processes in response to rapid industry changes.
Document internal processes and procedures to maintain consistent results and efficiencies, including creation of network diagrams and technical process documentation and checklists.
Effectively communicate with clients and manage their expectations, support the project coordinator/manager.
Manage and transport products and inventory for assigned projects.
Attend and conduct internal and client meetings.
Maintain industry product knowledge through training and certification programs.
This role will also include the application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications, collaborating with the project manager and design desk team to do so;
the design, development, documentation, analysis, creation, testing or modification of computer systems (OS's) or programs, including prototypes, based on and related to user or system design specifications provided by the design desk;
and the design, documentation, testing, creation or modification of OS's.
Email Alert for Service Desk/Help Desk - Hybrid jobs in Frisco, TX, United States
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