Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
NCR Atleos
Frisco, TX, United States
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. ESSENTIAL DUTIES AND RESPONSIBILITIES Ability to understand the curr
Job Source: NCR AtleosVetJobs
Frisco, TX, United States
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required sk
Job Source: VetJobsHigh 5
Richardson, TX, United States
Position Name: Help Desk Support II Location: Richardson, Texas Duration: 11 Months Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems g
Job Source: High 5NCR Atleos
Frisco
**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Support Center Representative** Cardtronics makes ATM cash access
Job Source: NCR AtleosNCR Atleos
Frisco
**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Help Desk Representative II** NCR Atleos makes ATM cash access co
Job Source: NCR AtleosNational Guard Employment Network
Frisco, TX, United States
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required sk
Job Source: National Guard Employment NetworkEarthbound Holding LLC
Grapevine, TX, United States
$21.00 - $24.00/hr DUTIES AND RESPONSIBILITIES: · Responding to customer inquiries and requests for technical assistance via phone, email, or in-person. · Documenting and tracking customer interactions and technical issues in a ticketing system. · Ensuring customer satisfaction by following up on resolved issues and providing timely updates. ·
Job Source: Earthbound Holding LLCReqRoute Inc
Richardson, TX, United States
Job Title: Help Desk Support Position Type: 11+ Months Location: Richardson, TX (Onsite) Shift Timings: 11AM to 7:00PM CST Job Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains use
Job Source: ReqRoute IncFrisco, TX, United States
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Support Center Representative
Cardtronics makes ATM cash access convenient where people shop, work, and live. Cardtronics is at the convergence of retailers, financial institutions, prepaid card programs, and the customers they share. Cardtronics provides service to approximately 237,000 ATMs in North America, Europe, Asia-Pacific, and Africa. Whether Cardtronics is driving foot traffic for top retailers, enhancing ATM brand presence for card issuers or expanding card holders' surcharge-free cash access; Cardtronics is convenient access to cash, when and where consumers need it. Cardtronics is where cash meets commerce.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Ability to understand the current state of ATMs to fully diagnose problems for resolution
* Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
* Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
* Create, review and close tickets and maintain accurate customer records
* Answer inbound calls from clients, customers, and external vendors
* Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
* Provide efficient productivity and superior quality service while working in a fast-paced environment
* Ability to effectively handle in user and Regulation E/Card Trace calls from customers
* Make outbound calls to clients, customers, and external vendors
* Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
* Ability to work multiple systems simultaneously
* Handle internal/external reports and status updates
* Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
* Follow-up on open investigations to ensure smooth handling and accurate closure
* Assume special projects as required by management
* 1st, 2nd & 3rd Shifts Available (dependent on team)*
SYSTEMS INVOLVED
* Microsoft Office
* ADP Self Service
* CORE
* Device Manager
* Windows XP Operating Systems
EDUCATION, EXPERIENCE & REQUIREMENTS
* Bachelors' degree preferred; High School diploma or equivalent required.
* 1 year prior customer service/call center work experience required; preferably in a technical environment.
* Previous handling of inbound and outbound call center phones preferred.
* Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
* Ability to type a minimum of 50wpm.
* Demonstrate independent decision-making skills.
* Ability to work various shifts, including days, evening, weekends, and holidays.
* Must be able to successfully pass all applicable background screening tests.
EOE/Minorities/Females/Vet/Disability
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
* Medical Insurance
* Dental Insurance
* Life Insurance
* Vision Insurance
* Short/Long Term Disability
* Paid Vacation
* 401k
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Email Alert for Help Desk Representative II jobs in Frisco, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.