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NCR Atleos
Frisco, TX, United States
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Support Center Representative Cardtronics makes ATM cash access conv
Job Source: NCR AtleosHigh 5
Richardson, TX, United States
Position Name: Help Desk Support II Location: Richardson, Texas Duration: 11 Months Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems g
Job Source: High 5National Guard Employment Network
Frisco, TX, United States
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required sk
Job Source: National Guard Employment NetworkEarthbound Holding LLC
Grapevine, TX, United States
$21.00 - $24.00/hr DUTIES AND RESPONSIBILITIES: · Responding to customer inquiries and requests for technical assistance via phone, email, or in-person. · Documenting and tracking customer interactions and technical issues in a ticketing system. · Ensuring customer satisfaction by following up on resolved issues and providing timely updates. ·
Job Source: Earthbound Holding LLCVetJobs
Frisco, TX, United States
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required sk
Job Source: VetJobsReqRoute Inc
Richardson, TX, United States
Job Title: Help Desk Support Position Type: 11+ Months Location: Richardson, TX (Onsite) Shift Timings: 11AM to 7:00PM CST Job Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains use
Job Source: ReqRoute IncNCR Atleos
Frisco
**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **ESSENTIAL DUTIES AND RESPONSIBILITIES** + Ability to understand t
Job Source: NCR AtleosShe Recruits, LLC
Plano, TX, United States
Job Title: Service/Help Desk Location: Plano, TX area Salary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop,
Job Source: She Recruits, LLCFrisco, TX, United States
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ability to understand the current state of ATMs to fully diagnose problems for resolution
Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
Create, review and close tickets and maintain accurate customer records
Answer inbound calls from clients, customers, and external vendors
Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
Provide efficient productivity and superior quality service while working in a fast-paced environment
Ability to effectively handle in user and Regulation E/Card Trace calls from customers
Make outbound calls to clients, customers, and external vendors
Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
Ability to work multiple systems simultaneously
Handle internal/external reports and status updates
Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
Follow-up on open investigations to ensure smooth handling and accurate closure
Assume special projects as required by management
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include :
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Email Alert for Help Desk II jobs in Frisco, TX, United States
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