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NCR Atleos
Frisco
**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Help Desk Representative II** NCR Atleos makes ATM cash access co
Job Source: NCR AtleosNCR Atleos
Frisco, TX, United States
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Support Center Representative Cardtronics makes ATM cash access conv
Job Source: NCR AtleosVetJobs
Frisco, TX, United States
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required sk
Job Source: VetJobsReqRoute Inc
Richardson, TX, United States
Job Title: Help Desk Support Position Type: 11+ Months Location: Richardson, TX (Onsite) Shift Timings: 11AM to 7:00PM CST Job Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains use
Job Source: ReqRoute IncShe Recruits, LLC
Plano, TX, United States
Job Title: Service/Help Desk Location: Plano, TX area Salary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop,
Job Source: She Recruits, LLCShe Recruits, LLC
Frisco, TX, United States
The Service Desk/Help Desk is a junior-level role responsible for the design and implementation of LAN/WAN, Server and Cloud Services technology. Jr. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client's business requirements, and therefore must be able to communicate effective
Job Source: She Recruits, LLCThermoFisher Scientific
Richardson
**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** **How will you get here?** **Education:** **High School/ GED required and 4+ yrs of experience in the follow below listed. OR A degree Business Administration or related field and 2+ yrs of experience.** **Processing Orders:** Receive and process incoming o
Job Source: ThermoFisher ScientificHigh 5
Richardson, TX, United States
Position Name: Help Desk Support II Location: Richardson, Texas Duration: 11 Months Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems g
Job Source: High 5Frisco
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Support Center Representative**
Cardtronics makes ATM cash access convenient where people shop, work, and live. Cardtronics is at the convergence of retailers, financial institutions, prepaid card programs, and the customers they share. Cardtronics provides service to approximately 237,000 ATMs in North America, Europe, Asia-Pacific, and Africa. Whether Cardtronics is driving foot traffic for top retailers, enhancing ATM brand presence for card issuers or expanding card holders' surcharge-free cash access; Cardtronics is convenient access to cash, when and where consumers need it. Cardtronics is where cash meets commerce.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Ability to understand the current state of ATMs to fully diagnose problems for resolution
+ Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
+ Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
+ Create, review and close tickets and maintain accurate customer records
+ Answer inbound calls from clients, customers, and external vendors
+ Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
+ Provide efficient productivity and superior quality service while working in a fast-paced environment
+ Ability to effectively handle in user and Regulation E/Card Trace calls from customers
+ Make outbound calls to clients, customers, and external vendors
+ Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
+ Ability to work multiple systems simultaneously
+ Handle internal/external reports and status updates
+ Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
+ Follow-up on open investigations to ensure smooth handling and accurate closure
+ Assume special projects as required by management
1st, 2nd & 3rd Shifts Available (dependent on team)
**SYSTEMS INVOLVED**
+ Microsoft Office
+ ADP Self Service
+ CORE
+ Device Manager
+ Windows XP Operating Systems
**EDUCATION, EXPERIENCE & REQUIREMENTS**
+ Bachelors' degree preferred; High School diploma or equivalent required.
+ 1 year prior customer service/call center work experience required; preferably in a technical environment.
+ Previous handling of inbound and outbound call center phones preferred.
+ Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
+ Ability to type a minimum of 50wpm.
+ Demonstrate independent decision-making skills.
+ Ability to work various shifts, including days, evening, weekends, and holidays.
+ Must be able to successfully pass all applicable background screening tests.
EOE/Minorities/Females/Vet/Disability
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Email Alert for Help Desk Representative II_ jobs in Frisco
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