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She Recruits, LLC
Frisco, TX, United States
The Service Desk/Help Desk is a junior-level role responsible for the design and implementation of LAN/WAN, Server and Cloud Services technology. Jr. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client's business requirements, and therefore must be able to communicate effective
Job Source: She Recruits, LLCDMI
Dallas, TX, United States
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportatio
Job Source: DMINCR Atleos
Frisco, TX, United States
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. ESSENTIAL DUTIES AND RESPONSIBILITIES Ability to understand the curr
Job Source: NCR AtleosBuff City Soap Co
Dallas, TX, United States
SUMMARY The Help Desk Analyst works with users to troubleshoot our technology stack including network, point-of-sale, audio/video as well as other IT devices and systems. The Help Desk Analyst also manages user accounts & permissions across Buff City Soap's roster of applications, and plays a key role in various technology rollouts, projects, and i
Job Source: Buff City Soap CoSymbiotic Corp.
Dallas, TX, United States
Job Description JOB TITLE: Level 1 IT Analyst DEPARTMENT: Information Technology FLSA: Exempt REPORTS TO: IT Infrastructure Manager SUMMARY: The IT Analyst ensures the day-to-day technology needs of associates are supported across multiple hardware platforms and software suites. Responsibilities include resolving problem requests, providing su
Job Source: Symbiotic Corp.NCR Atleos
Frisco
**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **ESSENTIAL DUTIES AND RESPONSIBILITIES** + Ability to understand t
Job Source: NCR AtleosMethodist Health System
Dallas, TX, United States
Hours of Work : 730a - 6p Days Of Week : Wednesday - Saturday Work Shift : Job Description : Your Job: The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for
Job Source: Methodist Health SystemDMI (Digital Management, Inc.)
Dallas, TX, United States
Help Desk Analyst Job ID 2024-26591 Category Infrastructure Support Location US-TX-Dallas About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-s
Job Source: DMI (Digital Management, Inc.)Plano, TX, United States
Job Title: Service/Help Desk
Location: Plano, TX area
Salary: 65k-80k
Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop, Network and Server Support client service. SDEs must work within the reactive services framework of the Service Desk Department. This established framework defines reactive services methodology and processes, along with customer service communication and performance standards.
Position Functions:
Provide remote end user support for managed services clients
Respond to service requests, incidents and problems received via phone, email, chat or client portal
Prioritize tickets based on client and severity (business impact). Set expectations with great communication and empathy to create an excellent client experience
Take direction from the CSR/Service Desk Coordinator relative to priority and service escalations and quickly respond to overflow service desk calls
Effectively escalate urgent service issues to the CSR/Service Desk Coordinator and service team members
Properly identify and assign tickets to the appropriate board based on the request type
Provide real time ticket updates to clients in PSA Software, manage assigned tickets and schedules with documented service work and time.
Report daily KPI's including # of tickets closed and meet daily targets
Assist with onsite visits and MACD's as needed
Continual identification, support and implementation of Process/Change Management
Create and maintain technical documentation, process and knowledge base content
Identify ticket patterns and provide feedback to team to proactively address and prevent future tickets
Become increasingly proficient with Remote Monitoring and Management (RMM) tools and use of scripting and automation for rapid, efficient issue resolution
Participate in on-call rotation for after-hours emergency support
Resolve all Tier 1 and Tier II Incidents including:
Install & troubleshooting virtualization, experience with Hyper-V ideal.
Desktop support and user device incidents
Network issues including Domain Access, VPN, LAN/WAN/WLAN and device issues
Server support issues including AD and Group Policy
Ongoing management of Office 365
Assisting Centralized Services with RMM management and resolutions (fixing backup, virus protection, system alert and event log issues, etc.)
Vendor Management including application support, print, and phone system triage
Access control and security incident response and remediation
Desktop Moves Adds Changes Decommissions (MACDs) including creation and deployment of new images
The Perks
2 days in office (Mon & Weds)
100% company benefits that start DAY ONE
Great culture
Catered lunch for the company every quarter
Email Alert for Service Desk/Help Desk - Hybrid jobs in Plano, TX, United States
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