Enterprise Account Manager

Boston, MA, United States

Company Description

Thought Industries powers the business of learning with our industry-leading learning technology. We were founded in 2013 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Our mission is to transform the way online learning experiences are created, managed, and delivered on a global scale. Our goal is to become the premier enterprise platform for organizations who need to train and engage with their customers.

Job Description

We are looking for an Enterprise Account Manager who will be supporting our clients who are growing their business by driving strong customer success onboarding via a robust learning management program or by expanding their courses and training programs through a world-class learning capsule by maximizing the value of their investment in the Thought Industries platform. The Enterprise Account Managers provide a valued voice, where ideas and creative approaches are welcomed.

The Enterprise Account Manager position is a customer-centric role within our Sales organization, responsible for managing client relationships and contributing to revenue growth. The Enterprise Account Manager must build and maintain a strong relationship with the client, as they will be the lead point of contact for all client matters, anticipate the client's needs, work within Thought Industries to ensure deadlines for clients are met, and help the client succeed. The Enterprise Account Manager is also responsible for identifying expansion business from existing clients through upsells, renewals, and new divisions within the assigned client-base. This position plays a crucial role in maintaining and expanding our client-base while delivering exceptional customer experiences, ultimately contributing to the overall success of our Sales organization.

What you'll do:

* Develop and maintain executive and departmental relationships with assigned clients

* Establish and implement short- and long-range goals and objectives for each account.

* Drive retention and adoption among our customers by understanding their business needs and helping them succeed

* Maximize up-selling or cross-selling opportunities

* Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement

* Negotiate contracts with client and establish timeline of performance

* Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies, reference checks)

* Expand relationships and bring in new clients

* Manage communications between clients and internal teams

* Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

* Meet all client needs and deliverables according to proposed timelines

Qualifications

* A bachelor's degree in Business, Marketing, or a related field is preferred, although relevant work experience may be considered in lieu of a degree.

* 2-4 years of professional work experience in business development, sales, customer success, or relevant experience

* Experience with SFDC, Outreach, and LinkedIn

* Proven results of delivering client solutions and meeting goals

* In-depth understanding of company solutions, target vertical markets, and learning management industry

* Adhere to the highest ethical standards and conduct, honor commitments, and treat people with kindness, compassion, trust and respect

* Intellectually curious with a passion for what you do and a drive to succeed

* Proven results of delivering client solutions and meeting goals

* In-depth understanding of company solution, target vertical markets, and learning management industry

* Strong client management skills and ability to work with customers to demonstrate the value and power of the Thought Industries platform

* Adept at identifying and resolving client issues and have strong problem-solving skills, a proactive approach to finding solutions, and the ability to think critically.

* Results-driven mentality, with a bias for speed and action

* Ability to multitask, prioritize, and manage time efficiently

* Self-motivated and self-directed while also being goal-oriented and organized team player

* Strong interpersonal skills and the ability to build rapport and trust with clients are crucial

* Ability to travel 10%-25% of the time

* Strong analytical skills, with the ability to translate data into insights

* Excellent verbal and written communication skills are essential for effective client interactions, including active listening, clear articulation, and persuasive presentation abilities

* Strong G-suite skills

* Comfortable in a startup environment

Additional Information

Applicants must be authorized to work for any employer in the U.S.

All your information will be kept confidential according to EEO guidelines.

Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.