Enterprise Account Manager

Boston, MA, United States

About Us

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of thefastest-growing apps and tech companies , and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

About the role:

As our Account Management team grows we are looking for a customer-oriented and result-driven Enterprise AM to join us.

As an Enterprise Account Manager you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.

In this role you will be responsible for a portfolio of top accounts. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard.

What you will do:

Own a portfolio of Tier 1 Customers and develop a high level of customer engagement with your contact and key decision makers within your accounts

Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximizes their usage of TravelPerk

Identify growth opportunities and develop your portfolio by adding new business opportunities

Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders

Be an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of Up / Cross-selling

Develop strong relationships with your clients that will shape their business travel programmes

Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions

Act as a key contact between the internal TravelPerk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.

Effectively prioritize your time in order to maximize impact in key business areas

What you need to have: Significant experience managing a portfolio of tier 1 customers in a SaaS and/or travel-tech business.

Outstanding presentation & communication skills and the ability to build deep relationships.

Great prioritization and time management skills.

Result oriented mindset while keeping customer satisfaction as your top priority.

Great ability to analyze and translate data for your customers.

On top of that, you will only be the right candidate if you are: Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology

Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains

Focused and determined: You don't let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around

You seek feedback early and often and are open to both give and take constructive and direct criticism

Experience using inside sales tools like Salesforce, Outreach, SalesNav, LeadIQ.

What do we offer? Competitive compensation, including equity in TravelPerk

Generous vacation days so you can rest and recharge

Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date

Financial benefits like 401k with company matching and an HSA plan

Family services that include adoption benefits and equal paid parental leave

Global presence and hybrid work availability

Unforgettable TravelPerk events, including travel to one of our hubs

Learning and professional development opportunities

Mental health support tool for your wellbeing

Exponential growth opportunities

VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.

"Work from anywhere" in the world allowance of 20 working days per year.

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Boston or Chicago hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

TravelPerk is a global company with a diverse customer base-and we want to ensure the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.