Key Account Representative II

San Francisco, CA, United States

What You Can Expect

As the Key Account Analyst, you will be the primary point of contact for ENGIE customers, promoting long-term relationships and ensuring a positive customer experience. You will be responsible for maintaining consistent customer contact, overseeing timely and accurate reporting, utilizing Salesforce Customer Care information, promoting new strategic initiatives, and advocating for the renewal process. Your role is crucial in providing customer satisfaction and using customer service data to achieve ENGIE's customer service goals.

In this position, you will foster retention by ensuring a smooth customer journey and coordinating day-to-day issues related to ongoing services for ENGIE customers. You will arrange meetings with new customers to onboard and train them on ENGIE systems and processes, handle customer requests related to services and contract questions, and analyze customer inquiries to respond promptly and professionally. Serving as a customer advocate, you will provide feedback to customer relations management and other key internal stakeholders to assist in retention strategies and overall customer satisfaction. You will coordinate with relevant groups, such as sales, customer service, legal, and accounting, to resolve customer disputes. Additionally, you will assist with all aspects of contract management, transaction management, invoicing, and other functions to ensure complete customer satisfaction.

Your responsibilities will also include attending meetings and delivering yearly reports on customer progress, supporting customer renewal efforts and campaigns, and auditing the Aging Report to work with customers to resolve outstanding invoices older than 90 days. Success in this role requires strong analytical and communication skills to manage customer interactions effectively. You will play a vital role in fostering long-term customer relationships and ensuring that customer service goals are met, contributing to the overall success of ENGIE's customer retention strategies.

What You'll Bring

A minimum of a two (2) year degree in which you have learned skills to be customer centric

A minimum of two (2) years of relevant experience in sales or customer service with proven successful history in a directly related customer service role

Knowledge and understanding of energy services, measurements, and technology

Additional Details

This role is eligible for our hybrid work policy; or can be remote

This role requires attendance at a customer siteon an occasional basis

Must be available to travel domestically up to 25% of the time and with the need for some overnight trips

Must possess a valid U.S. driver's license/clean driving record, and the ability to drive to customer locations within the state of California

Must be willing and able to comply with all ENGIE ethics and safety policies

This position consist of 5% of outdoor work, while performing the duties of this job, the employee is exposed to weather conditions

Compensation

Salary Range: $ 62,400- $ 95,450 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all - we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more .

Why ENGIE?

ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at [email protected]. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.

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