Key Account Manager

San Francisco, CA, United States

You Have 1-3 years experience in an account management role

Experience achieving revenue and retention metric goals

Expertise in contract and pricing negotiations with external senior partners

Experience conducting requirements gathering with multinational customers, recommending solutions, informing business cases for feature development with products teams, and balancing expectations for both parties

Experience supporting go-to-market efforts for new products or customer segments without a playbook

Expertise in client-facing discovery and consultation, resulting in selling through multi-channel and product solutions that meet business need

Responsibilities As a member of the Account Management team, you will help define and iterate our approach to maximizing Raydiant’s revenue potential within it’s largest customer base

The Key Account Manager builds strong relationships at senior levels of multiple touch-points in the organization, understands how to gain consensus and organizational momentum, drives to the initial sale and continues to nurture client relationships post-sale to grow the business

You will be well-versed in working with senior decision makers, including C-level executives, IT, finance and operations

You will have experience managing complex projects with multiple stakeholders on behalf of global customers, inclusive of global deal negotiation, contracting and technical solutioning

You will work in collaboration with product, engineering, finance, customer success, marketing, legal and sales to ensure successful growth of our most strategic accounts

Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within global enterprise grade organizations

Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management

Develop a playbook to expand Raydiant’s platform across all franchisee locations

Discover challenges and aspiration with customers, using Raydiant's platform and product portfolio to grow their success through up-sell and cross-sell opportunities

Partner with sales peers to establish and grow newly on-boarded, high-value customers, identifying patterns of success in repeatable strategic and technical solutions used to improve market development

Be the "voice of the seller" curating analysis of product performance from your managed book and providing relevant feedback for Raydiant’s product roadmap

Seek for opportunities to remove roadblocks and establish new processes, such as cross functional workflows, for both your sellers and your Account Management team within Raydiant

Full medical and dental plans

401(k) plan

Flexible PTO and paid holidays

Qualifications You Have 1-3 years experience in an account management role

Experience achieving revenue and retention metric goals

Expertise in contract and pricing negotiations with external senior partners

Experience conducting requirements gathering with multinational customers, recommending solutions, informing business cases for feature development with products teams, and balancing expectations for both parties

Experience supporting go-to-market efforts for new products or customer segments without a playbook

Expertise in client-facing discovery and consultation, resulting in selling through multi-channel and product solutions that meet business need

Responsibilities As a member of the Account Management team, you will help define and iterate our approach to maximizing Raydiant’s revenue potential within it’s largest customer base

The Key Account Manager builds strong relationships at senior levels of multiple touch-points in the organization, understands how to gain consensus and organizational momentum, drives to the initial sale and continues to nurture client relationships post-sale to grow the business

You will be well-versed in working with senior decision makers, including C-level executives, IT, finance and operations

You will have experience managing complex projects with multiple stakeholders on behalf of global customers, inclusive of global deal negotiation, contracting and technical solutioning

You will work in collaboration with product, engineering, finance, customer success, marketing, legal and sales to ensure successful growth of our most strategic accounts

Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within global enterprise grade organizations

Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management

Develop a playbook to expand Raydiant’s platform across all franchisee locations

Discover challenges and aspiration with customers, using Raydiant's platform and product portfolio to grow their success through up-sell and cross-sell opportunities

Partner with sales peers to establish and grow newly on-boarded, high-value customers, identifying patterns of success in repeatable strategic and technical solutions used to improve market development

Be the "voice of the seller" curating analysis of product performance from your managed book and providing relevant feedback for Raydiant’s product roadmap

Seek for opportunities to remove roadblocks and establish new processes, such as cross functional workflows, for both your sellers and your Account Management team within Raydiant

Benefits Full medical and dental plans

401(k) plan

Flexible PTO and paid holidays

About Raydiant

Raydiant is on a mission to create amazing experiences for people everywhere they go...

Using a first-of-its-kind technology, Raydiant reimagines and transforms customer and employee experiences through dynamic and interactive digital signage. Some of the nation’s most recognizable brick-and-mortar companies, including Chick-Fil-A, First Bank, Harvard University, Thomson Reuters, and Wahlburgers use Raydiant to keep employees engaged and customers coming back, all while driving revenue.

Built with both people and businesses in mind, Raydiant focuses on the experience so companies can focus on their products. Franchise managers, IT, marketing, and communications executives can effectively scale their brick-and-mortar operations while eliminating outdated technology. Our superior product, service, and integrations seamlessly create more engaging and personalized in-store experiences that keep customers coming back and buying more.

Founded in April 2017, Raydiant is headquartered in San Francisco, California, and is the highest funded company of its kind. Raydiant currently works with 4,500+ brands. To learn more, visit www.raydiant.com.

About The Role

Our team is great, but you can help make it better.

Raydiant is looking for a tenured Account Manager with experience managing high-value technical accounts to help retain and grow Raydiant's most strategic customers. As a member of the Account Management team, you will help define and iterate our approach to maximizing Raydiant’s revenue potential within it’s largest customer base. The Key Account Manager builds strong relationships at senior levels of multiple touch-points in the organization, understands how to gain consensus and organizational momentum, drives to the initial sale and continues to nurture client relationships post-sale to grow the business.

You will be well-versed in working with senior decision makers, including C-level executives, IT, finance and operations. You will have experience managing complex projects with multiple stakeholders on behalf of global customers, inclusive of global deal negotiation, contracting and technical solutioning. You will work in collaboration with product, engineering, finance, customer success, marketing, legal and sales to ensure successful growth of our most strategic accounts.

This role is located in our San Francisco HQ office and is expected to be in four days a week.

What You'll Be Doing

• Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within global enterprise grade organizations

• Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management

• Develop a playbook to expand Raydiant’s platform across all franchisee locations

• Discover challenges and aspiration with customers, using Raydiant's platform and product portfolio to grow their success through up-sell and cross-sell opportunities

• Partner with sales peers to establish and grow newly on-boarded, high-value customers, identifying patterns of success in repeatable strategic and technical solutions used to improve market development

• Be the "voice of the seller" curating analysis of product performance from your managed book and providing relevant feedback for Raydiant’s product roadmap

• Seek for opportunities to remove roadblocks and establish new processes, such as cross functional workflows, for both your sellers and your Account Management team within Raydiant

What We Are Looking For

• You Have 1-3 years experience in an account management role

• Preferred experience in selling into Restaurant, Retail, and Hospitality verticals

• Experience achieving revenue and retention metric goals

• Expertise in contract and pricing negotiations with external senior partners

• Experience conducting requirements gathering with multinational customers, recommending solutions, informing business cases for feature development with products teams, and balancing expectations for both parties

• Experience supporting go-to-market efforts for new products or customer segments without a playbook

• Expertise in client-facing discovery and consultation, resulting in selling through multi-channel and product solutions that meet business need

Perks/Benefits at Raydiant

• Full medical and dental plans

• 401(k) plan

• Flexible PTO and paid holidays

• Be a part of low ego, high-performance team

• One of the first 150 people in a very fast-growing company

• Raydiant is proud to be an equal employment opportunity employer that values diversity in hiring and gives consideration to all candidates regardless of their race, age, creed, color, religion or religious belief, national origin or ancestry, disability, military or veteran status, genetic information, sex, gender, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by local, state, or federal law Company information

Raydiant is the in-location experience management platform of choice for the world’s largest brands in retail, e-commerce, restaurants, and more. The platform empowers organizations to create personalized and meaningful end-to-end content experiences that help foster higher engagement from consumers and employee staff, which in-turn increases revenue for clients. Raydiant’s plug-and-play, cloud-based solution empowers customers to create, manage, and scale on-screen experiences across 1 or 100,000 locations, saving them time, resources, and logistical headache.The company works with more than 3,500 brands including First Bank, Dickey's BBQ, Harvard University, The Salvation Army, Red Bull, Chick-Fil-A, Thomson Reuters, as well as the U.S. gourmet burger chain Wahlburgers, owned by Raydiant investor Mark Wahlberg and family. Raydiant acquired Hoopla in 2021 to enable people-first workplaces to broadcast performance updates, recognize wins and share successes to unify communications across their hybrid or remote workplaces. The additional acquisition of Sightcorp in 2021 enables customers to receive anonymous in-store screen engagement analytics on dwell times, viewers, and impressions to help brands increase sales and deliver optimized content while maintaining consumer privacy. Founded in April 2017, Raydiant is headquartered in San Francisco, California and backed by 8VC, Atomic Ventures, Lerer Hippeau, Mark Wahlberg Investments, Gaingels, Illuminate Ventures, Bloomberg Beta, Transmedia Capital, and Ron Conway. To learn more, visit www.raydiant.com.

Retail, Manufacturing, Hospitality, Food & Beverage, Education, Healthcare, Medical Devices & Equipment, Corporate

Company Specialties:

digital signage, digital platform, screen software, platform, experience platform, brick and mortar marketing, in-store marketing, in-location marketing, kiosk, virtual agent software, restaurant marketing, retail marketing, marketing for banks, marketing for property management, in-location experience platform, in-store experience platform, restaurants survive, restaurants thrive, retail survice, retail thrive, artificial intelligence, machine learning, artificial intelligence, AI, machine learning, and ML

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