Key Account Manager

San Francisco, CA, United States

ABOUT DOMPÉ

At Dompé, our success is rooted in our team and our history. We are a private, rapidly growing global biopharmaceutical company. Founded in Milan, Italy, we have a 130-year legacy of medical innovation. Dompé’s rich history has greatly influenced its priorities today: to innovate for the benefit of patients facing both everyday wellness needs and rare conditions. Dompé operates in two strategic areas in select markets around the world: Primary Care, which includes prescription and over-the-counter products; and Biotechnology and Rare Disease, which recently expanded into the United States.

Today Dompé has 900 employees worldwide and we are excited to be rapidly scaling in the United States. Our R&D hub is currently based in Boston, and the commercial organization is housed in the San Francisco Bay Area.

YOUR ROLE AT DOMPÉ

U.S. KEY ACCOUNT MANAGER

WHAT YOU’LL BE DOING: MAIN RESPONSIBILITIES

The Key Account Manager (KAM) reports to the Regional Sales Director and will be a member of a specialty field team supporting Dompé’s first ophthalmic biologic product based on rhNGF (recombinant humanized nerve growth factor) for patients suffering from neurotrophic keratitis.

The Key Account Manager (KAM) is accountable for field activities including education of healthcare professionals (cornea specialists, comprehensive ophthalmologists, and optometrists), as well as medical and office support staff including nurses, technicians, and practice administrators. Successful KAMs will maintain a high level of disease and product expertise. The KAM will support physicians in their territory by developing business plans, as well as strategically deploying messages and resources.

The Key Account Manager (KAM) will be accountable for abiding by our compliance policies and the core values of our Dompé culture, which are: Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility and Teamwork. Individuals must possess an entrepreneurial spirit, be flexible, and adaptable to new situations.

We are seeking team members who will live by and promote the core values of our Dompé culture: Integrity, Teamwork and Curiosity. We are looking for individuals who possess an entrepreneurial spirit, flexible attitude, and adaptable nature to join our team.

Achieves business goals on a quarterly and annual basis

Become an expert in the science of corneal healing and in our clinical trial data, and be able to verbalize its significance to others

Serve as a resource to aligned accounts including physicians and their staff in order to enable appropriate education and access to our medicines

Work collaboratively with cross-functional partners including but not limited to market access, field marketing, medical science liaisons, marketing, human resources, legal and compliance

Create and implement an effective business plan to guide strategy and track progress throughout the year in an effort to compliantly achieve short and long-term business objectives

Leverage internal data and tools, analytics and insights to determine where and how approved resources and marketing messages should be deployed within territory

Manage assigned territory budget effectively

Create, build and maintain relationships with cornea thought leaders in local area in partnership with key internal Dompé team members

Actively participate and lead territory business planning meetings

Represent Dompé at professional society meetings as assigned by Sales leadership

Demonstrate leadership within internal teams, sharing best practices and market dynamics with peers when appropriate

Comply with all laws, regulations and policies that govern the conduct of Dompé activities

Manage assigned geography with diverse customer base of physicians and accounts

Overnight travel by plane and by car is required and will range from 40%-60% depending on the geography and business needs of the individual territory

BUILDING INTERNAL RELATIONSHIPS: WHO THE KAM WORKS WITH WITHIN DOMPÉ

Brand and Field Marketing

Market Access

Medical Science Liaisons

Legal, Compliance & HR

BUILDING EXTERNAL RELATIONSHIPS: WHO THE KAM WORKS WITH OUTSIDE OF DOMPÉ

Healthcare Professionals

Ophthalmic accounts

Professional Societies

YOU COULD BE THE PERFECT FIT IF YOU HAVE:

Bachelor’s degree required. Advanced educational degree or experience in the Healthcare field preferred

5+ years of demonstrated successful relevant healthcare sales or account management experience, including being accountable for own territory and large geography

3+ years of experience in biotech/specialty sales, preferred

Live within the stated KAM geography

SKILLS YOU’LL NEED FOR SUCCESS

Prior work with rare or orphan disease products

Eye care sales experience and relationships in anterior segment therapeutic area, in both private clinic and hospital/academic setting

Exceptional clinical acumen with the proven ability to excel in a scientifically complex and stimulating environment

Proven track record of exceeding business goals

Keeps current and develops deeper and broader experience in own functional area

Self-motivated and assertive with the ability to act with urgency

Understands strategic priorities developed by leadership team

Is open to and actively solicits feedback on performance and skill development needs

Demonstrates appreciation for diversity of perspectives and approaches among peers

Strong strategic planning and organizational skills

CORE COMPETENCIES

Achieving Results

Technical Expertise & Business Acumen

Teamwork

Communication

Decision Making

Developing Self and Others

BENEFITS OF JOINING OUR TEAM

Comprehensive medical benefits: we value access to healthcare for our patients as well as our employees

Generous vacation / holiday time off: we care about our employees and encourage a balanced lifestyle

Competitive 401(K) matching

A super cool team that’s excited to transform lives through innovative therapies

$155,000 - $180,000 a year

At Dompé, we offer an attractive compensation package to our team members. Any offer would include a competitive base salary (estimate shared above), incentive bonus, and benefits package customary to the position. Actual individual pay is determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.

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