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Thena
Palo Alto, CA, United States
Requirements Excellent communication and interpersonal skills Ability to build and maintain strong customer relationships Strong organization and time management skills Ability to work independently and as part of a team Experience with customer success tools and platforms such as Salesforce, Intercom, or HubSpot Responsibilities The Customer Suc
Job Source: ThenaProdigal
Mountain View, CA, United States
[Full Time] Customer Success Manager at Prodigal (United States) | BEAMSTART Jobs Customer Success Manager Prodigal United States Date Posted 19 Jun, 2023 Work Location Mountain View, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 available A
Job Source: ProdigalBitGo
Palo Alto, CA, United States
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, Bi
Job Source: BitGoNanonets
Palo Alto, CA, United States
About Us Nanonets has a vision to help computers see the world starting with reading and understanding documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape. Nanonets is at the forefront of this transformation, offering innovative ML solutions designed to make document
Job Source: NanonetsZL Tech
Milpitas, CA, United States
Customer Success Manager ZL Tech is a company which focuses on customers first, working across the globe serving large enterprises from all industries. As a Customer Success Manager, you will be a part of a team focused on delivering business value across our platform as our customers' trusted advisor. You will be focused on building loyalty to e
Job Source: ZL TechLily AI
Mountain View, CA, United States
About Lily AI: Lily AI is a female-founded retail AI company empowering retailers and brands by bridging the gap between merchant-speak and customer-speak. Leveraging computer vision, natural language processing, machine learning, and vertical-specific large language models (LLMs), Lily AI enhances customer shopping experiences by injecting consum
Job Source: Lily AIBalsam Brands
Redwood City, CA, United States
Job Description As Customer Success Manager, you will oversee the strategic direction for our B2B Customer Service Model. Together with the B2B Business Manager you will develop the strategy and long-term vision for the customer experience, from awareness to post-sale service, fostering loyalty and creating raving fans! You will work with the Cust
Job Source: Balsam BrandsTreasure Data
Mountain View, CA, United States
Your Role: Are you an expert Customer Success professional looking for collaborative and exciting new opportunity? Treasure Data just might be the right place for you! Our Customer Success team partners with existing customers in a steadfast pursuit to grow the value CDP brings their organization. As a Customer Success Manager you will lead the d
Job Source: Treasure DataMilpitas, CA, United States
Who we are…
We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule.
What you will do...
As a Payactiv Customer Success Manager, you will be developing strong relationships with enterprise employer customers, working with operational staff, the activation team, and key business executives, and driving the adoption of our products. This role is responsible to ensure customer satisfaction through exemplary service, being a product expert, and delivering value to the customer. This role will retain employers/customers and also identify and close new growth opportunities with them.
This position is based in our Milpitas CA corporate office.
What you will do Account management from kickoff, activation, launch, account planning, and through the customers' life cycle
Manage a book of business with a portfolio of employer customers
The main point of contact for all employer customer account management matters
Be the product expert and provide product usage training/guidance
Develop trusted advisor relationships with customer stakeholders and executives
Deliver Quarterly Account Reviews to customers
Collaborate with internal teams including activation, Support, finance, and Product to ensure the highest customer satisfaction
Retain customers through proactive risk identification and mitigation
Identify, forecast, and develop new growth opportunities (referrals, product up-sell / cross-sell, and expansion to other divisions/locations/regions) with existing customers
Be the orchestrator during customer escalations ensuring a speedy resolution
Deliver and exceed on performance metrics (KPIs) defined for this role
Facilitate customer feedback and work with the product team to enhance/innovate product
Analyze data through reports and trends, leverage it to drive actions with customers
Deliver and articulate value to customers through QBR and other methods
What you need Proven track record of successful customer service/relations skills
Experience managing/ growing/ retaining clients with 5K+ employees
Proven work experience of 3-5 years as a CSM in the B2B or B2B2C SAAS/fintech industry
Experience working in Human Resources / Employer a plus
Strong problem-solving and negotiation skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and interpret data
Understanding of communication and marketing strategies
Demonstrable ability to communicate (written and verbal), present, and influence customer stakeholders including C-level
Strong presentation, interpersonal, verbal, and written communication skills
Understanding of performance metrics or KPIs
Bachelor’s degree, or equivalent work experience
$80,000 - $95,000 a year Additonal commmision based on performance of accounts What we offer:
· Health, dental and vision insurance
· 401K, traditional and Roth
· Tuition Assistance or Tuition Reimbursement
· Monthly Gym Reimbursement
· Paid time off to volunteer
· Paid Family Leave (California)
· Paid Vacations
· Complimentary office lunches
· Opportunity to grow
· Opportunity to work with a great team committed to making a difference.
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Email Alert for Customer Success Manager jobs in Milpitas, CA, United States
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