Call Center Agent
Allen
Job Description Job Description Total Med Solutions - A fast paced and growing group of medical spas’ looking for career-minded individuals who are driven, disciplined and assertive, with a "patient first” and “can do” attitude. We are the market leader in a niche area of healthy lifestyles and anti-aging and are searching for career minded individuals. The ideal candidate must be a team player and can work closely with medical staff to ensure a positive patient experience and commitment to results.
Job Summary:
Answers incoming calls and responds to customer emails
Calls to get customer's feedbacks regarding company's services
Ability to handle multi-line phone system
Exhibits strong knowledge of Total Med’s services and products
Provide product and service information to customers
Schedule patients for their services and treatments
Ability to build value-based relationships, trust and gain the confidence of existing and potential patients
Able to respond to practice-oriented questions and/or route calls accordingly
Relies on clinical support staff to recommend appropriate treatment alternatives to a patient
Other duties as requested
Education and Qualifications:
1-2 years’ experience in customer service, sales or technical support in a med spa, nutrition, health & wellness, fitness or supplement organization is preferred
Strong organization, analysis and communication skills
Ability to open conversations, answer questions and successfully set appointments
Ability to work well both independently and as part of a team
Provides positive patient and colleagues interactions
Ability to work in a fast-changing, team-oriented environment.
Strong organizational skills with the ability to multi-task
Hours: Full-time position, Monday - Friday
Compensation: Hourly base pay plus a commission plan
Benefits:
Eligible for Health, Dental and Vision benefits
401k matching plan
PTO
Holiday Pay
Complementary Services
Employee Discount
Employee Bonus Plan
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