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Call Center Agent

Allen

Job Description Job Description Total Med Solutions - A fast paced and growing group of medical spas’ looking for career-minded individuals who are driven, disciplined and assertive, with a "patient first” and “can do” attitude. We are the market leader in a niche area of healthy lifestyles and anti-aging and are searching for career minded individuals. The ideal candidate must be a team player and can work closely with medical staff to ensure a positive patient experience and commitment to results.

Job Summary:

Answers incoming calls and responds to customer emails

Calls to get customer's feedbacks regarding company's services

Ability to handle multi-line phone system

Exhibits strong knowledge of Total Med’s services and products

Provide product and service information to customers

Schedule patients for their services and treatments

Ability to build value-based relationships, trust and gain the confidence of existing and potential patients

Able to respond to practice-oriented questions and/or route calls accordingly

Relies on clinical support staff to recommend appropriate treatment alternatives to a patient

Other duties as requested

Education and Qualifications:

1-2 years’ experience in customer service, sales or technical support in a med spa, nutrition, health & wellness, fitness or supplement organization is preferred

Strong organization, analysis and communication skills

Ability to open conversations, answer questions and successfully set appointments

Ability to work well both independently and as part of a team

Provides positive patient and colleagues interactions

Ability to work in a fast-changing, team-oriented environment.

Strong organizational skills with the ability to multi-task

Hours: Full-time position, Monday - Friday

Compensation: Hourly base pay plus a commission plan

Benefits:

Eligible for Health, Dental and Vision benefits

401k matching plan

PTO

Holiday Pay

Complementary Services

Employee Discount

Employee Bonus Plan

·

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