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IASIS Healthcare
Richardson, TX, United States
Call Center AgentClick Here to Apply OnlineJob DescriptionLocation: Steward Medical Group - NorthPosted Date: 12/4/2023Summary:The SMG Primary Care Call Center Agent will work with a team to support patients with scheduling appointments, processing referrals, preparing prescription refills, and obtaining basic clinical information. This position wi
Job Source: IASIS HealthcareSarias Agency
Irving
Job Description Job Description Are you looking for something new that is recession proof and can be a long-term Career? Are you Licensed to sell Life insurance but do not have any leads or marketing campaigns? Did you leave insurance to try something else and now think you want to get back in? We are looking for new business partners to grow wit
Job Source: Sarias AgencyTelvista
Dallas
Job Description Job Description Company Description Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love. For this, we continue to empower our teams to take on new challenges, learn from their mistakes, and over-deliver. We understand that sitting at workstations and helping custo
Job Source: TelvistaSarias Agency
Irving, TX, United States
Are you looking for something new that is recession proof and can be a long-term Career? Are you Licensed to sell Life insurance but do not have any leads or marketing campaigns? Did you leave insurance to try something else and now think you want to get back in? We are looking for new business partners to grow with our Company in our life insuranc
Job Source: Sarias AgencyLehman Consulting and Recruiting
Addison
Job Description Job Description Are you looking to join a team of passionate professionals who deliver high-quality service? Do you have a talent for building positive relationships with others? Can customers hear you smile through the phone? If you answered yes to any of these questions, wed like to introduce you to an exciting new opportunity
Job Source: Lehman Consulting and RecruitingTelvista
Dallas, TX, United States
Job Description Job Summary: As a Telvista Call Center Agent, you will play a crucial role in delivering exceptional customer service, troubleshooting technical issues related to specific telecommunication devices, and actively engaging in sales activities. Your primary responsibilities include addressing customer inquiries and concerns with prof
Job Source: TelvistaAvatar Partners Inc
Allen
Job Description Job Description Total Med Solutions - A fast paced and growing group of medical spas’ looking for career-minded individuals who are driven, disciplined and assertive, with a "patient first” and “can do” attitude. We are the market leader in a niche area of healthy lifestyles and anti-aging and are searching for career minded ind
Job Source: Avatar Partners IncVyve Broadband
Dallas
Job Description Job Description Get paid to talk, listen, and resolve issues!! Remote opportunities available. Remote Call Center Agent (salary range: $29,000.00-$35,000.00 annually , and sales commissions, PLUS annual bonus of 5% of base pay) Amazing Benefits: Courtesy cable, internet, and voice services (if in service area), 401k with ma
Job Source: Vyve BroadbandRichardson, TX, United States
Location: Stewardship Health Inc Posted Date: 4/25/2024 Job Type: Part Time Benefit Eligible Department: 1185.65030 SMG Call Center Summary:
The SMG Primary Care Call Center Agent will appropriately gather information from patients in order to schedule appointments, process referrals, prepare prescription refills, and obtain basic clinical information. This position will also perform other duties as required by the manager in regard to appointment reminder calls, pre-visit planning, and rescheduling appointments as required.
Remote/Hybrid Position!
Responsibilities:
Answer patient telephone calls coming into the Primary Care Call Center using defined protocols and obtain necessary and required information from the patient in order to process the call.
Determine the patient’s primary reason for calling and process the call following documented protocols and best practices.
Follow documented scheduling notes/preferences for each practice and provider.
Follow SMG Best Practices by following pre-visit planning protocols to confirm patient insurance eligibility and contacting patients with upcoming appointments that have not confirmed through other means,
Responsible for timely, efficient and accurate documentation in the electronic medical record.
Interact with Practice staff and providers to communicate and work cooperatively regarding patient care and coordination.
Obtain post hospital and transitional care patient lists and proactively schedule these patients per protocol to be seen by their primary care provider (preferably within three to five days) or one to two weeks (minimally),
Maintain an updated list for each provider of Medicare Annual Wellness patients and proactively schedule patients as openings become available.
Assist in chronic care management as needed and/or requested for telephonic appointments with advanced practitioners.
Provide patients with World Class service.
Act professionally and treat patients, co-workers, and leadership with respect always.
Maintains a positive work environment.
Other duties as assigned.
Qualifications:
High School Diploma or equivalent, associate degree preferred
Call Center experience in a health care setting preferred
Athena and Meditech experience preferred
Knowledge of health care and or related products, medical terminology, insurance products, and coordination of benefits
Ability to evaluate situations and escalate issues appropriately
Ability to bring tasks to completion in a manner satisfactory to all
Ability to communicate with others effectively in a concise manner to bring issues effectively to resolution
Ability to multitask, and ability to follow through with our patients
Experience with Excel, Word and Outlook required
Organizational, time management skills
Ability to think globally about the patient experience
Effective verbal, interpersonal and written communication skills
Creative, flexible, and self-motivated
Ability to relate positively with patients, coworkers, management and providers
Email Alert for Call Center Agent - Hybrid jobs in Richardson, TX, United States
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