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EAG Services
Houston, TX, United States
EAG....No One Does Energy Consulting & Outsourcing Better EAG is a dynamic and growing IT and Back Office Outsourcing firm focused on driving customer success. As an EAG support team member, you will leverage your data architect experience and drive continuous value both for your clients and EAG. Gain the satisfaction of knowing that you are creat
Job Source: EAG ServicesWorkspend Inc.
, TX, United States
Company Overview: Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. We are growing rapidly and looking for tem
Job Source: Workspend Inc.JobRialto
Houston, TX, United States
Description: We are hiring a Hydrocarbon Accounting Application Engineer with Energy Components (EC) software experience. The right candidate should have high degree of knowledge in EC Production/Transport/Sales modules and willing to contribute and strengthen teams' knowledge. Candidate must have strong ability to understand the business requirem
Job Source: JobRialtoTrick Dog Technology
Houston, TX, United States
Key Responsibilities: Provide comprehensive IT support services to multiple customers within a Managed Service Provider (MSP) environment. Setup, manage, and support Office 365 environments, including migration tasks. Offer hardware and software support across various platforms including Dell, HPE, Lenovo, Microsoft Surface, Apple/Mac devices, ser
Job Source: Trick Dog TechnologyDufresne Spencer Group
Houston, TX, United States
Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Operational Support, Service Desk. The ideal candidate is responsible for providing a high level of hands-on technical customer service to our retail stores, distribution centers, and corporate offices for incidents reported by US an
Job Source: Dufresne Spencer GroupSaxon Global
Houston, TX, United States
Client- SLBVisa-USC,GC,GC-EADLocation-This role is Hybrid, with 2-3 days on site (TBD days) in Houston, TX (Galleria Area) for a 6 Mo contract to hireDuration-6+Months C2HRate-$60 to $65 /Hr C2C have a Cloud Support Engineer with my client SLB. This role is Hybrid, with 2-3 days on site (TBD days) in Houston, TX (Galleria Area) for a 6 Mo contract
Job Source: Saxon GlobalDDG
Houston, TX, United States
About the job Technical Support Engineer DDG Partners seeks Technical Support Engineer. Job Duties: * Develop and maintain technical expertise in assigned areas of product functionality. * Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise. * Provide feature explanation and deliverability best practices. * Mana
Job Source: DDGDocument Crunch
Houston
Job Description Job Description Document Crunch is seeking a full-time Technical Support Engineer to join our energetic and tight-knit team. You’ll be working with everyone in the company to provide excellent support to our customers and great visibility into the customer experience to our product and development teams. Who is Document Crunch
Job Source: Document CrunchHouston, TX, United States
Sr. Service Desk Support Specialist - MSP Support Engineer
Houston, TX 77056
6 months CTH / open for Fulltime Direct hire
Salary is open upto $80-85K
We are seeking a highly motivated L2 MSP Support Engineer - Houston Area to join our dynamic team. In this role, you will be responsible for providing onsite and remote advanced technical support to our clients, troubleshooting complex IT issues, and ensuring the smooth operation of their IT infrastructure. You will leverage your expertise in Microsoft and Fortinet technologies to diagnose, resolve, and escalate IT problems, working collaboratively with our internal teams and client contacts.
Responsibilities
Diagnose and resolve complex IT issues for a diverse client base.
Provide technical support for Microsoft Windows desktops, servers, and Active Directory/EntraID.
Configure and manage Fortinet firewalls, switches, access points and security solutions; Cisco Meraki experience a plus.
Perform routine maintenance tasks such as software updates and security patching on all types of devices - compute, storage, and network.
Manage ticket queue for your area of responsibilities based on priority of incident or request.
Document technical activities and solutions in a clear and concise manner.
Escalate unresolved issues to senior engineers or vendors when necessary.
Maintain a strong understanding of emerging technologies and industry best practices.
Collaborate effectively with internal teams and client contacts to ensure successful issue resolution.
Provide excellent customer service and build strong relationships with clients.
Qualifications
5-7 years of experience in an IT support engineer role, preferably within an MSP environment.
Strong understanding of Microsoft Windows operating systems (Windows 10, 11, Server 2019, 2022).
Working knowledge of Active Directory administration.
Understanding of Microsoft Azure licensing, configuration and support.
Experience configuring and managing Fortinet firewalls and security solutions.
Knowledge of hypervisors and virtual desktop solutions, such as Hyper-V, VMware, Citrix; Understanding of Scale Compute a plus.
Ability to travel to customers in Houston area (mileage & expenses reimbursed) and occasional out-of-town travel for company events.
Understanding of ITIL framework a plus.
Microsoft Windows, Microsoft Modern Workspace, Fortinet, Aruba Scale and other certifications a plus.
Email Alert for MSP Service Desk Support Engineer / MSP Support Engineer jobs in Houston, TX, United States
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