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Curana Health
Dallas, TX, United States
Job Details Job Location Dallas, TX - Dallas, TX Position Type Full Time Description Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health
Job Source: Curana HealthKtno 1440 Am
Dallas, TX, United States
Client Success Manager (CSM) is now available! Date/Position Open: 05.13.2024 Salem Surround offers an exceptional opportunity for a Client Success Manager . If you live and breathe digital marketing, we want to talk to you! As a Client Success Manager, you will collaborate with Media Strategists, support teams, and will be client facing. Under
Job Source: Ktno 1440 AmLikewize
Dallas, TX, United States
Job Description: Likewize is searching for a Client Success Manager to join our team at our global Headquarters in Southlake, TX. Likewize Support provides knowledge solutions and technical support for a range of world class brands, from banks & cell phone networks to retailers. Our Program Success team are the key to driving our client engagemen
Job Source: LikewizeHireNetworks
Dallas, TX, United States
Client Success Manager - Dallas TX We are seeking an experienced Client Success Manager for our client based in Deep Ellum/Old East Dallas. This is a direct-hire position based on-site with some local travel. The target salary is $70K with room based on experience and offers a very family/pet friendly atmosphere and benefits! Summary: The Client
Job Source: HireNetworksGannett Co., Inc.
Dallas, TX, United States
Posted Tuesday, March 26, 2024 at 4:00 AM |Current Gannett Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through OKTA| Gannett Co., Inc. (NYSE: GCI) is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communi
Job Source: Gannett Co., Inc.Oak HC/FT
Dallas, TX, United States
Job Details Job Location Dallas, TX - Dallas, TX Position Type Full Time Description Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housin
Job Source: Oak HC/FTCalpion Inc.
Dallas, TX, United States
Calpion is an 18-year-old Dallas-headquartered technology firm that offers customers artificial intelligence solutions by building custom deep learning and machine learning algorithms, custom enterprise application development and maintenance, RPA solutions, cloud services, Salesforce consulting, customized invoice management software solutions, an
Job Source: Calpion Inc.Veradigm
Dallas, TX, United States
Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today's healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, ana
Job Source: VeradigmDallas, TX, United States
Clinitiative Health Research is a pioneering force in the clinical trial industry. Based in the United States with a global reach, we are at the forefront of connecting top-tier pharmaceutical companies and Clinical Research Organizations (CROs) with the most distinguished principal investigators and clinical research sites. Our mission is to significantly enhance the success rates of clinical studies through strategic partnerships. At Clinitiative, we pride ourselves on delivering bespoke business development solutions tailored to the intricate needs of our clinical research site clients. Our robust portfolio of business development, operations, and marketing programs is meticulously designed to meet the unique challenges faced by our partners. As part of our dynamic team, you will collaborate closely with industry-leading pharmaceutical firms and CROs, driving innovation and excellence in clinical research. We are committed to providing our partners with unparalleled expertise and the most proficient clinical research sites, ultimately elevating the success of their clinical studies. Explore the opportunity to make a tangible impact in a thriving, cutting-edge environment where your contributions will propel our shared vision forward. Join us at Clinitiative Health Research, where your expertise will help shape the future of clinical trials worldwide.
Job Overview: The Client Success Manager is crucial in managing and nurturing relationships with clinical research site clients. This role involves working with the Clinical Data Integration team to receive and review study briefings to ensure site clients are engaged from the site selection stage through the study execution. The Client Success Manager is responsible for client onboarding, retention, and satisfaction, effectively serving as the main point of contact for study pipeline review, client questions, client capabilities/metrics, and site strategy and execution. This position is ideal for a motivated professional with a blend of expertise in clinical research and client management, seeking to make a significant impact on the success and smooth operation of clinical trials.
Key Responsibilities:
Study Briefing Review: Receive and review study briefings from the Clinical Data Integration and data management platforms to understand study requirements and timelines.
Client Communication: Contact selected site clients to discuss study details and confirm interest and receipt of critical information before deadlines.
Manage Relationships: Serve as the primary contact for site clients during the site selection stages, ensuring their needs and questions are addressed.
Information Management: Regularly update the Clinical Data Integration team on site preferences, study-related questions, timelines, concerns, and any other relevant information.
CRM Maintenance: Maintain comprehensive records of all client interactions and outcomes in our customer relationship management (CRM) system.
Client Onboarding: Efficiently onboard assigned clients, ensuring they have provided all the necessary information and support to participate in clinical trials and strategy development.
Client Retention and Satisfaction: Actively work on strategies to retain clients and enhance their satisfaction levels and award success throughout the trial process.
Issue Escalation: Promptly escalate any issues to management, facilitating quick resolution to maintain client trust and relationship integrity.
Requirements
Qualifications:
Proven track record in client relationship management, particularly within the clinical research or healthcare sector.
Strong understanding of clinical research site operations and the specific needs associated with conducting clinical trials.
Excellent communication and interpersonal skills, capable of effectively engaging with diverse stakeholders.
Proficient use of CRM software and data management platforms.
Detail-oriented with a commitment to accuracy in all forms of communication and record-keeping.
Ability to manage multiple tasks simultaneously and meet tight deadlines.
Education:
Bachelor's degree in Business Administration, Healthcare Management, Life Sciences, or related field.
Experience:
Minimum of 3-5 years of experience in client success or account management roles, preferably in the healthcare or clinical research industry.
Experience in customer service and client retention strategies is highly preferred.
Benefits
What We Offer:
A vital role in the success of our clinical trials through effective client management.
Opportunities for professional growth and development in a supportive and dynamic environment.
Competitive salary and benefits package.
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Email Alert for Client Success, Manager jobs in Dallas, TX, United States
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