Client Success Manager, Select

Dallas, TX, United States

Posted Tuesday, March 26, 2024 at 4:00 AM

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Gannett Co., Inc. (NYSE: GCI) is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a scalable, growth focused media and digital marketing solutions company. We endeavor to deliver essential content, marketing solutions, and experiences for curated audiences, advertisers, consumers, and stakeholders by leveraging our diverse teams and suite of products to enrich the local communities and businesses we serve. Our current portfolio of trusted media brands includes the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. Our digital marketing solutions brand, LocaliQ, uses innovation and software to enable small and medium-sized businesses to grow, and USA TODAY NETWORK Ventures, our events division, creates impactful consumer engagements, promotions, and races. Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application onGannett Careers viaDayforce .Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visitwww.gannett.com

LOCALiQ is looking for a Client Success Manager to develop and execute on digital marketing strategies for our company’s clients. This role will formulate appropriate strategies and implementation plans and will be responsible for the ongoing management of the client’s digital marketing plan.

The Client Success Manager will advise our clients on how best to leverage current and emerging marketing solutions to meet their business needs. This role will possess strong expertise in existing and emerging business marketing solutions and will collaborate with our sales consultants to identify opportunities and effectively deliver on marketing solutions to best suit our client’s business needs & maximize their return on investment (advertising expenses).

Strong proficiency in customer relationship management, online search and display advertising techniques and LOCALiQLocal proprietary technologies are required. This role will manage day to day campaign performance, assess digital campaign trends, facilitate client advertising performance discussions, and identify creative new advertising techniques to further our client’s digital marketing needs.

About Your Responsibilities:

Build rapport with client representatives and marketing staffs through routine and scheduled interactions

Develop & advise on marketing strategies by understanding client expectations, assessing feasibility, and identifying marketing and advertising opportunities for our clients

Monitor, evaluate, and leverage standard processes to manage SEM/display campaign performance across LOCALiQLocal’s publisher networks to determine improvement opportunities

Troubleshoot performance issues using digital advertising best practices while creating new, innovative solutions to meet the changing needs of our clients

Drive campaign ROI and leverage client relationships to assist the sales team in growing accounts

Manage client expectations, communication and performance metrics

Incorporate constantly evolving technologies and processes into the client solution delivery process

Key Skills

Ability to quickly master business process, marketing and technology concepts

Demonstrated expertise in customer relationship management

Mastery of key technologies and systems to manage digital marketing campaigns

Advanced capabilities to effectively manage digital advertising campaigns –Search, Display, Marketing Management Systems etc.

Strong technical skills to establish, assess, modify/adjust, and routinely improve marketing campaigns over their lifecycle

Demonstrated expertise with digital marketing publishing systems & processes

Strong verbal and written communication skills

Customer Focus

Establish and maintain effective relationships with clients

Seek client feedback and incorporate it into future activities

Demonstrate dedication to meeting client expectations and requirements

Organization

Able to manage time and prioritize multiple tasks in a fast-paced environment

Organize tasks, deliverables and meet commitments on time

Analytical Thinking

Capable of interpreting data and making recommendations to prove performance

Quickly identify the symptoms and underlying cause of problems

Business Process and Technology Acumen

Capable of quickly mastering business processes

Ability to master technology solutions

Conflict Management

Good at focused listening

Can find common ground and explains differing viewpoints comprehensively

About You:

Bachelor’s Degree in General Business, Economics, Finance, Marketing, Advertising, Public Relations, Journalism or English

2+ years hands-on experience managing online/digital advertising campaigns

Must have 3+ years of client service/account management experience.

About LOCALiQLocal:

Are you looking for a company that values innovation, passion, and a healthy work/life balance? A job where you feel supported and appreciated? At LOCALiQLocal, we know our employees drive success, and we strive to create a thriving company culture where you’ll enjoy coming to work every day. Here, you can walk through the halls and bump into our CEO, catch an inter-office ping pong tournament, or support a local cause with your fellow employees. Are you ready to join a company where you can have fun and work with some of brightest people in digital marketing? Our mission is to help local businesses all over the world reach more local customers online. As a leader in powering online marketing for local businesses, LOCALiQLocal has been recognized for outstanding products and exceptional employees, having won Google’s Quality Account Champion in North America and Google’s Innovation Champion Award in Canada.

LOCALiQLocal is headquartered in Woodland Hills, CA, with over 35 locations throughout the United States, Canada, India, Australia, New Zealand and Brazil.

We invite you to learn more about us, connect with us, and grow with us here:

LOCALiQLocal is an equal opportunity employer. Applicants for all job openings are welcome and will be considered without regard to race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, or any other basis protected by state, federal or local law. It is the intent of the Company to comply with all applicable federal, state and local legislation concerning equal opportunity in employment. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required of the employee.

#Hybrid #LOCALiQ #LI-LL!L1 Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.’s Recruitment Department at [email protected].

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