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Productiv Inc
Stanford, CA, United States
Productiv started with a vision to transform the way enterprises manage and optimize their software portfolios. With a focus on driving efficiency and transparency in IT, Procurement, and Finance departments, we're revolutionizing SaaS management. At Productiv, we believe in enabling companies to make data-driven decisions that propel growth and fo
Job Source: Productiv IncSprig
San Francisco, CA, United States
About Sprig Sprig is a user insights platform backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital. Our suite of products enable our customers to combine traditional analytics with qualitative product data so they can build an exceptional product experience for their users. Leading tech companies like Notion,
Job Source: SprigNetomi
San Mateo, CA, United States
[Full Time] Customer Success Manager at Netomi (United States) | BEAMSTART Jobs Customer Success Manager Netomi United States Date Posted 30 Nov, 2022 Work Location San Mateo, CA, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 available Netom
Job Source: NetomiNuvolum
San Francisco, CA, United States
Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-
Job Source: NuvolumupLIGHT
Redwood City, CA, United States
Description The Position Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world's leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experien
Job Source: upLIGHTFocusKPI Inc.
San Francisco, CA, United States
FocusKPI is looking for a Customer Marketing Manager/Customer Success Manager to join the Customer Content and Programs team at our client, a high-tech SaaS company. This role aims to encourage and enable meaningful connections between the client's customers and their brand. Work Location: Remote - anywhere in US Duration: 6 months Pay Range:
Job Source: FocusKPI Inc.Unreal Gigs
San Francisco, CA, United States
About the Job Hey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a
Job Source: Unreal GigsZEALS
San Francisco, CA, United States
As our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational comm
Job Source: ZEALSSan Mateo, CA, United States
The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and expansion. He/she will build and maintain positive relationships with multiple roles within their assigned customers, including senior executives.
Duties/Responsibilities
Develop a trusted advisor relationship with our customer's managers and executive sponsors.
Deliver the initial on-boarding kickoff meeting in order to ensure all customers get off to the right start. This includes setting success metrics and engaging customer signatories and project managing the implementation of the Conversica product/service.
Advise and oversee customer growth, training and development of best practices to continually drive business value and return on the customer's investment.
Be the single point of contact and escalation for the customer. Including directing customers quickly and efficiently to additional help resources such as Help & Training within the application, personally helping with questions/issues.
Increase customer retention and adoption rates by conducting regular check-in calls to assess level of satisfaction, or lack thereof.
Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
Responsible for customer references, case studies and testimonials for the CSM's portfolio of customers.
Serve as customer advocate, including: collecting customer feedback on product needs, understanding customer and industry trends and articulating those back to the business
Work closely with internal resources on escalation and resolution processes for critical customer issues.
Requirements You have a minimum of 3 years account management and/or sales experience from a high tech company-ideally with Marketing/Sales Automation, CRM or related applications in a SaaS environment
Self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption
Strong interpersonal skills and experience initiating and building positive relationships
Excellent individual and group presentation, written, and oral communication skills
Strong organizational and time management skills with the ability to manage multiple projects simultaneously
Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)
Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition
Bachelor's degree or equivalent
NOTE: This position is an individual contributor, and is not a manager's position.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills & Requirements Qualifications
Email Alert for Customer Success Manager jobs in San Mateo, CA, United States
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