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Customer Success Manager

San Francisco, CA, United States

FocusKPI is looking for a Customer Marketing Manager/Customer Success Manager to join the Customer Content and Programs team at our client, a high-tech SaaS company. This role aims to encourage and enable meaningful connections between the client's customers and their brand.

Work Location: Remote - anywhere in US

Duration: 6 months

Pay Range: $45/hr to $51/hr

Responsibilities:

Contributing to a team of experienced Customer Marketers to help tell the stories of client's highest priority customers

Partner deeply with PMM stakeholders to understand their needs for customer proof

Help support the end-to-end creation of customer stories for integrated marketing campaigns, channel marketing and sales enablement needs as well as support their comms team in sourcing customers for events, speaking opportunities, investor events, etc.

Help build a pipeline of customer reference leads for co-marketing to support stakeholders

Work closely with Product Marketing leaders to create customer-driven narratives that reflect their products' unique value proposition

Implementing production, productivity, quality, customer-service standards and resolving problems

Identifying trends, determining system improvements and implementing change

Work closely with the in-house Creative and Editorial teams to bring our stories to life that extend well beyond the standard case study

Enforcing policies and procedures; achieves marketing operational objectives by contributing marketing information and recommendations to strategic plans and reviews

Improving product marketability and profitability by researching, identifying, and capitalizing on market opportunities

Qualifications: 5-7 years of experience with customer marketing programs

Education/Experience: Bachelor's Degree in marketing, communications, or journalism

Strong content creation and editing skills with an incredible attention to detail

Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint

Ability to get up to speed quickly on the needs and priorities of IT customers

Ability to manage multiple projects, determine project urgency and execute detailed action plans

Ability to collaborate effectively across multiple organizations

Ability to collaborate effectively across multiple functions and leadership (product marketing and brand, especially)

Ability to keep information organized and confidential

Excellent interpersonal, organizational, and communication (written + verbal) skills

Multi-tasking, customer service skills and interpersonal skills

A creative team player, who cares about their work and continually looks at how we can improve

Thank you!

FocusKPI Hiring Team

Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.

NOTICE: Please be aware of fraudulent emails regarding job postings, job offers and fake checks. FocusKPI's recruiting team will strictly reach out via @focuskpi.com email domain. If you have received fraudulent emails now or in the past, please report it to https://reportfraud.ftc.gov/ .

The domain @focuskpijobs.com is fraudulent and not related to FocusKPI. Please do not not reply or communicate to anyone with @focuskpijobs.com.

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