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Prodigal
Mountain View, CA, United States
[Full Time] Customer Success Manager at Prodigal (United States) | BEAMSTART Jobs Customer Success Manager Prodigal United States Date Posted 19 Jun, 2023 Work Location Mountain View, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 available A
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Job Source: WiliotVultron
San Francisco, CA, United States
Why Vultron Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early member of the team, you’ll be part of a transformative company from its early stages. Exceptional Market Demand: Secured significant contracts with government and defense contractors ac
Job Source: VultronSan Mateo, CA, United States
[Full Time] Customer Success Manager at Netomi (United States) | BEAMSTART Jobs Customer Success Manager Netomi United States
Date Posted
30 Nov, 2022
Work Location
San Mateo, CA, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
No experience required
Remote Work
No
Stock Options
No
Vacancies
1 available
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
Want to have a direct impact in solving the top challenges businesses face today? Join us!
Job Description
We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. In 2022 we are shaping and developing a new market and we’re looking for people who are excited by that opportunity.
Responsibilities : Curiosity, Technical Aptitude, Relationship Building, Project Management
Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio
Act as a trusted advisor, thought leader, and subject matter expert to customers. Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies
Empower customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption
Strategize to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to Communicate the value and expansion of these solutions to their team and executives
Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer
Engage with product & engineering teams to translate customer feedback into product requirements
Hands-on experience with complex product integrations to drive the usage and adoption of our product.
Qualifications
More than 5+ years of experience in a technical customer success role within a B2B SaaS environment.
Confident working in a fast-moving environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needs
Good sense of curiosity with a genuine desire to learn and think with agility and apply them in new and new situations
Stellar written and verbal communication tailored to the persona
Proven track record to build strong relationships with VP and C-Suite Leadership in the customer portfolio
Strong sense of technical Knowledge, working knowledge of APIs, managing integrations
Familiarity with Customer relationship management software, Support platforms (Zendesk, Salesforce)
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
About Netomi Self-Driving Customer Care Company Size: 51 - 250 People Year Founded: 2015 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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Customer Success Manager jobs in San Mateo, CA, United States
ⓘ There was an unexpected error processing your request.
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