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Prime Roots
Berkeley, CA, United States
Job Description Job Description Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. This individual will play a pivotal role in advancing in-store excellence and consumer engagement through creative merchandising, comprehensive data analysis, and innovative p
Job Source: Prime RootsSnapLogic
San Francisco, CA, United States
The Role: The Customer Success Manager (CSM) will be responsible for assisting SnapLogic’s North America West Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical
Job Source: SnapLogicSimilarTech Ltd.
San Francisco, CA, United States
We're passionate about technology and data - and how the combination of both can help our customers thrive. As a leading source of insights and data for the technology industry, we help thousands of companies that use our platform every day to grow their business by optimizing their industry knowledge and prospecting capabilities. With offices in T
Job Source: SimilarTech Ltd.Memfault
San Francisco, CA, United States
You are an expert at discovery and understanding the customers’ needs You embody a customer-centric approach You have significant years of experience in a success role You have experience in the developer tools and infrastructure verticals You are excited about building a process from scratch You are multi-talented and want exposure to every aspect
Job Source: MemfaultPrime Roots, Inc.
Berkeley, CA, United States
Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. This individual will play a pivotal role in advancing in-store excellence and consumer engagement through creative merchandising, comprehensive data analysis, and innovative promotional strategies. The positio
Job Source: Prime Roots, Inc.Wiliot
San Francisco, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotR-Zero
San Francisco, CA, United States
About R-Zero R-Zero is on a mission to deliver a better future for all via safer, healthier shared indoor environments. Working here means you’ll help create a new category–one that bridges science, public health, and technology. You’ll ask why and achieve new outcomes, developing skills beyond your existing scope of expertise. You’ll join a diver
Job Source: R-ZeroVultron
San Francisco, CA, United States
Why Vultron Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early member of the team, you’ll be part of a transformative company from its early stages. Exceptional Market Demand: Secured significant contracts with government and defense contractors ac
Job Source: VultronSan Francisco, CA, United States
As our Customer Success Manager
You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce solution.
What you will do
Ensuring the satisfaction and success of our valued customers with our products
Cultivating client relationships by targeting customers at the C-suite, VP, and Director levels
Ensuring the timely and successful delivery of our solutions based on customer requirements, needs, and objectives
Identifying opportunities for enhancing our product and service offerings to better cater to customer needs
Providing clear progress updates on monthly and quarterly initiatives to both internal and external stakeholders
Forecasting and tracking key account metrics
Assisting with the escalation of high-priority requests or issues when necessary
Serving as the primary point of contact for all customer-related matters
Developing a trusted advisor relationship with key stakeholders to foster long-term partnerships
Collaborating closely with internal team members to develop strong relationships and ensure the delivery of the best solutions to clients
What you will need
Proven track record of successfully initiating and completing projects or business ventures
Minimum of 2-3 years of experience as a customer success manager or in account management roles
Preferred experience working in SaaS, MarTech, AdTech, or startup environments
Demonstrated ability to manage multiple projects simultaneously while maintaining a keen attention to detail
Excellent listening skills and effective communication abilities
Experience managing the sales cycle using Salesforce.com or other CRM tools
Strong work ethic and persistence, ensuring the delivery of exceptional results
Possess a growth mindset, consistently seeking opportunities for improvement and maintaining a rigorous pursuit of excellence
Results-oriented, highly motivated, and enthusiastic attitude with the ability to work independently
Collaborative, thoughtful, engaging, and energetic approach to teamwork
One of those rare chances…
While we can’t attract you with ping-pong tables or all-you-can-drink espresso bars, we promise you a once-in-a-lifetime experience, a rare opportunity to shepherd our journey in the US as one of our founding members, making a real impact within the ever growing SAAS industry.
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Customer Success Manager jobs in San Francisco, CA, United States
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