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Danaher Corporation
Redwood City, CA, United States
Danaher Corporation Customer Success Manager in Redwood City , California Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives
Job Source: Danaher CorporationConversica
San Mateo, CA, United States
The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and
Job Source: ConversicaTRACKONOMY SYSTEMS
San Jose, CA, United States
Join the Trackonomy Team! Want to be part of the next hyper-growth IoT story out of Silicon Valley? Our seasoned leadership team has successfully grown the company 100x in four years while securing top VC investors like Kleiner Perkin and 8VC. We have paying customers and are rapidly scaling in the United States and Internationally. Are you looking
Job Source: TRACKONOMY SYSTEMSDavidoff of Geneva USA Inc.
San Mateo, CA, United States
Under general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Execute the sales plan and objectives set forth by the
Job Source: Davidoff of Geneva USA Inc.Mainspring Energy, Inc.
Menlo Park, CA, United States
Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to help accelerate the transition to the net-zero carbon grid. The unique combination of attributes offered by Mainspring’s
Job Source: Mainspring Energy, Inc.Payactiv, Inc.
Milpitas, CA, United States
Who we are… We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial
Job Source: Payactiv, Inc.Dexterity
Redwood City, CA, United States
This position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs Previous experience deploying systems solutions at customer facilities Project management skills, leading and directing complex engineering
Job Source: DexteritySignifyd
San Jose, CA, United States
As a Customer Success Manager (CSM), you'll report to our Manager of Customer Success and manage the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to promote our customers' and company's expected outcomes. We are looking for team members who are exci
Job Source: SignifydStanford, CA, United States
Productiv started with a vision to transform the way enterprises manage and optimize their software portfolios. With a focus on driving efficiency and transparency in IT, Procurement, and Finance departments, we're revolutionizing SaaS management. At Productiv, we believe in enabling companies to make data-driven decisions that propel growth and foster innovation.
Headquartered in Palo Alto, we are on the lookout for a proactive and thoughtful Customer Success Manager to help our customers get the most out of our software.
What You'll Do:
As a Customer Success Manager at Productiv, you will be a pivotal link between our customers and our platform. Your role is to ensure customers achieve their desired outcomes while maximizing their return on investment. You will be responsible for the entire customer lifecycle from onboarding through renewal, always striving to enhance customer satisfaction and retention.
Responsibilities:
Manage Customer Relationships: Directly oversee relationships with key customers, driving further adoption and identifying growth opportunities within your accounts.
Product Expertise: Elevate your understanding of the Productiv platform, conducting trainings and addressing customer queries to boost adoption and utilization.
Onboard New Customers: Collaborate with CS Ops and Sales teams to ensure effective onboarding of new customers, guaranteeing early and ongoing value from Productiv.
Drive Renewals and Retention: Build strong customer bonds to secure renewals and expand usage over time, while also devising strategies to mitigate churn risks.
Monitor Key Metrics: Keep a close watch on crucial health indicators like utilization and feature usage across your customer base to maintain and improve engagement.
Generate Insights: Utilize customer data and industry benchmarks to extract insights that enhance customer engagement and product adoption.
Refine Success Processes: Develop and refine customer success playbooks and strategies in collaboration with peers and sales teams to optimize Productiv's adoption across your accounts.
Skills and Experience: Proven track record in a customer-facing role within a SaaS or software company.
Strong communication skills with the ability to engage and influence senior executives.
Deep product knowledge and the ability to keep up with industry and product updates.
Analytical skills to forecast risk and identify opportunities within the book of business.
Strong organizational skills to manage multiple accounts and projects with meticulous attention to detail.
Resilient and adaptable, with a passion for learning new concepts and tackling complex problems.
Benefits: Medical, dental, and vision insurance for you and your dependents
A robust 401K plan to help you invest in your future.
Complimentary lunches, as well as an array of snacks and beverages, to keep you energized throughout the day.
Access to Modern Health for mental health resources and support.
Monthly subsidies to cover your telecommunications needs and support your ongoing personal growth and wellness.
For those who work on-site, an FSA Commuter/Parking Benefit to make your journey to and from work as smooth as possible.
A family-first approach with 12 weeks of paternity leave and 18 weeks of maternity leave, ensuring you have the time you need with your new family members.
At Productiv, we deeply value the health and well-being of our team members and their families. That's why we offer a comprehensive benefits package that not only creates an environment where you can excel at work-we're ensuring you have the support you need to thrive in every area of your life. >
$109,083 - $145,444 a year
The US base salary range for this full-time position is $109,083 - $145,444. Our base salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, benefits, or discretionary bonus.
If this role sounds like you, even if you do not match 100% of the requirements - please apply!
We are open to Remote candidates. As well as candidates who will work in a hybrid environment in Palo Alto, California with requirements to be in office on Tuesday and Thursday.
Productiv is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Email Alert for Customer Success Manager jobs in Stanford, CA, United States
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