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Brooksource
Columbus, OH, United States
As a Service Desk Analyst for Brooksource's Private Aviation Client, you will be responsible for troubleshooting application or device problems; determine if solution is known and publish resolutions or workarounds in Service Now Incident, Problem or Knowledge management. As the Service Desk Analyst, you will provide tiers one/two/three support for
Job Source: BrooksourceLighthouse Behavioral Health Solutions
Columbus
Job Description Job Description Salary: $79,000 - $123,000 annually DOE Lighthouse Behavioral Health Solutions (LBHS) provides individual, outpatient, intensive outpatient, partial hospitalization, residential, psychiatric services, and medication assisted treatment for mental health and substance abuse treatment needs. We are a treatment facility
Job Source: Lighthouse Behavioral Health SolutionsClarity Technology Solutions
Plain City, OH, United States
** Please note the position is in Plain City, Oh and requires the person to be local to our office. Hours: Weekdays (8:30-5) Occasional evenings or weekends for customer migrations Client Demographics Small businesses: 20-100 employees Some travel required to clients located in Central Ohio, counties to include: Union, Delaware, Logan, Morrow, Fran
Job Source: Clarity Technology SolutionsLingaTech
Blacklick
Job Description Job Description Remote 40 hours per week / 5 days per week 1 Year Contract Required Skills: Experience with ServiceNow, Salesforce, or similar ticketing systems. 3 years of Call Center experience 1 year of help desk or call center technical Support experience High school diploma or GED required. Ability to type 40+ WPM Respons
Job Source: LingaTechInfraSource
Columbus, OH, United States
InfraSource, A Quanta Services Company At InfraSource, we believe in developing and retaining the best people in the industry and providing the best value services to our customers in the natural gas and electric industries. We take pride in developing the infrastructure of our country by connecting people and resources. As an industry leader over
Job Source: InfraSourceCreative Financial Staffing
Worthington, OH, United States
Help Desk Specialist Onsite Summary: Provide desktop/laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation. Key Responsibilities: Provide Tier 1 and 2 support for hardware, software, and applicatio
Job Source: Creative Financial StaffingEnsono
Columbus, OH, United States
Sr Manager Information TechnologyRemote - United StatesJR010434 Sr Manager Information Technology At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things ! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser a
Job Source: EnsonoGeorgia IT Inc
Columbus, OH, United States
App Dev Project Manager Location: Columbus, OH (Remote) Duration: 9-12 Months Rate: DOE Senior Technical Project Manager who has managed application development projects in a Retail Pharmacy domain. Job Description As a Sr. Manager, IT Applications Services, Retail Pharmacy you will serve as the subject matter and technical expert for assigne
Job Source: Georgia IT IncColumbus, OH, United States
MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.
Key Outcomes of the Position
Trusted advisor to assigned Customer(s).
Work with Sales Team to help drive new business growth and Customer satisfaction.
Responsibility for managing teams of Delivery Managers and Delivery Coordinators.
Subject Matter Expert on all MCPc Services.
Ensure high levels of customer satisfaction of assigned Managed Service Customers.
Provide highest level of communication to internal and external Customers, Partners, Business Units, and other Teams.
Look for Continual Service Improvements, own the Data, Reporting and Analysis to:
Provide recommendations to assist clients for improvements or changes to their business.
Provide recommendations to internal business units to improve processes and outcomes.
Lead and manage Delivery Managers and Coordinators in support of contracted services.
Run special projects as required.
In Charge for department manager or other Program or Delivery Managers.
A terrific, positive attitude, self-direction and leadership qualities are required.
Strong customer-service orientation with a proven track record working with all levels of an IT organization.
Experience in presenting QBRs.
Experience with program and/or project P&L.
Experience providing customer with consultative IT methodologies and metric reviews.
Experience with hardware solutions that support MCPc Services.
Strong understanding of a support team in various customer environments.
Strong ability to communicate well both verbally and in writing to customers, end users and management.
Self-motivated and the ability to manage multiple priorities along with a strong work ethic required.
Strong project and time management skills.
Professional demeanor.
Ability to manage confidential and proprietary company information.
Experience working in a team-oriented, collaborative environment.
Strong ability to identify and manage service issues.
Ability to travel as needed.
Experience and Educational Requirement
5-7 years’ experience with Managed IT Services
5-7 years’ experience managing technical and non-technical resources.
5-7 years’ experience providing and delivering technical support and providing technical guidance.
Familiarity with ITSM software
4-Year degree desired
Experience in standardization of acquisitions. The focus of their role would be to help implement security standards such as desktop encryption, firewall coordination, Re Ip, cable standardization.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.
Email Alert for Project Manager / IT jobs in Columbus, OH, United States
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