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InfraSource
Columbus, OH, United States
InfraSource, A Quanta Services Company At InfraSource, we believe in developing and retaining the best people in the industry and providing the best value services to our customers in the natural gas and electric industries. We take pride in developing the infrastructure of our country by connecting people and resources. As an industry leader over
Job Source: InfraSourceVaco
Columbus, OH, United States
JOB OBJECTIVE: As a first contact IT representative, respond to user calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service. Create a positive customer support experience and build rapport and trust with users of IT products and services. ESSENTIAL FUNCTIONS: Respond to incoming user phone
Job Source: VacoDasco HME LLC
Westerville, OH, United States
DASCO has been voted as one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've also been named as one of America's Fast-Growing companies by Inc. 5000! Join Us! Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with
Job Source: Dasco HME LLCCreative Financial Staffing
Worthington, OH, United States
Help Desk Specialist Onsite Summary: Provide desktop/laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation. Key Responsibilities: Provide Tier 1 and 2 support for hardware, software, and applicatio
Job Source: Creative Financial StaffingProteam Solutions
Columbus, OH, United States
Essential Duties Respond to and diagnose interactions using systems analysis techniques and procedures through interactions with customers (faculty, staff and students) via phone, e-mail and or walk-in. Incident or Request recognition, research, consultation, resolution recognition, feedback to customers, and ownership. Provide excellent customer s
Job Source: Proteam SolutionsCreative Financial Staffing
Dublin, OH, United States
Help Desk Technician ABOUT THE COMPANY & HELP DESK TECHNICIAN: Organization prides itself on providing outstanding customer service to their internal employees. Every employee goes above and beyond to be helpful and assist the team where needed. Excellent leadership team with an open door policy. Laid back casual environment. Fantastic work sp
Job Source: Creative Financial StaffingVirtual
Columbus, OH, United States
JOB OBJECTIVE: As a first contact IT representative, respond to user calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service. Create a positive customer support experience and build rapport and trust with users of IT products and services. ESSENTIAL FUNCTIONS: Respond to incoming user phone ca
Job Source: VirtualFranklin County Sheriff's Office, OH
Columbus, OH, United States
Salary : $28,974.40 Annually Location : Columbus, OH Job Type: Part-time Job Number: IT Intern Sheriff's Office: Franklin County Sheriff's Office Opening Date: 01/04/2024 Position Description Assist Information Technology staff in supporting computer operations by performing routine functions and assisting with installation and removal
Job Source: Franklin County Sheriff's Office, OHColumbus, OH, United States
As a Service Desk Analyst for Brooksource's Private Aviation Client, you will be responsible for troubleshooting application or device problems; determine if solution is known and publish resolutions or workarounds in Service Now Incident, Problem or Knowledge management. As the Service Desk Analyst, you will provide tiers one/two/three support for team members to include: application, pc, laptop, peripherals, cellular phones, iPad and other telecommunications devices/supplies for all subsidiaries. As the IT Service Desk Analyst, you will be responsible for maintaining a knowledge-based system of common reported problems and resolutions and may be requested to perform ancillary tasks such as: attendance to meetings, RFC notification emails, contributing to Knowledge Management, etc.
Responsibilities
75% - Answers inbound phone calls and emails during an assigned shift in a 7x24x365 global Help Desk. Provides technical assistance and problem resolution for employees requesting help on computer or network related issues or questions in a courteous, professional, thorough and concise manner. Demonstrates a commitment to providing superior customer service. Adherence to time and metric's tracking is required. Manages customer communications on scheduled and non-scheduled system maintenance, providing a communication hub between the business and Shared IT.
10% - Follows up on open tickets and confirms successful resolution with the client.
5% - Creates and maintains user accounts and access privileges for Active Directory (Windows 2000/XP) and application systems
5% - Maintains content within a knowledge-based computer system, through data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps.
5% - Assists on Help Desk related projects and activities as assigned by management.
Minimum Qualifications
1-2+ years information technology experience supporting inbound customer requests.
Experience in a fast-paced help desk or customer service environment required.
Proficiency with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications.
Proficiency with Active Directory, Mobile Device Manager (MDM) and Microsoft Outlook/Exchange administration.
In depth familiarity with various telecommunications devices and technology.
Excellent listening, questioning, and customer service skills.
Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Email Alert for Information Technology Help Desk jobs in Columbus, OH, United States
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