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Vaco
Columbus, OH, United States
JOB OBJECTIVE: As a first contact IT representative, respond to user calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service. Create a positive customer support experience and build rapport and trust with users of IT products and services. ESSENTIAL FUNCTIONS: Respond to incoming user phone
Job Source: VacoDasco HME LLC
Westerville, OH, United States
DASCO has been voted as one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've also been named as one of America's Fast-Growing companies by Inc. 5000! Join Us! Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with
Job Source: Dasco HME LLCCreative Financial Staffing
Worthington, OH, United States
Help Desk Specialist Onsite Summary: Provide desktop/laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation. Key Responsibilities: Provide Tier 1 and 2 support for hardware, software, and applicatio
Job Source: Creative Financial StaffingEncore Strategic
Columbus
Job Description Job Description Take the next step in your IT career as an IT Help Desk Tech with a supportive team, tons of room for career growth, a guaranteed starting salary of 50K, and comprehensive benefits! Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L1 IT Technician
Job Source: Encore StrategicProteam Solutions
Columbus, OH, United States
Essential Duties Respond to and diagnose interactions using systems analysis techniques and procedures through interactions with customers (faculty, staff and students) via phone, e-mail and or walk-in. Incident or Request recognition, research, consultation, resolution recognition, feedback to customers, and ownership. Provide excellent customer s
Job Source: Proteam SolutionsCreative Financial Staffing
Dublin, OH, United States
Help Desk Technician ABOUT THE COMPANY & HELP DESK TECHNICIAN: Organization prides itself on providing outstanding customer service to their internal employees. Every employee goes above and beyond to be helpful and assist the team where needed. Excellent leadership team with an open door policy. Laid back casual environment. Fantastic work sp
Job Source: Creative Financial StaffingVirtual
Columbus, OH, United States
JOB OBJECTIVE: As a first contact IT representative, respond to user calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service. Create a positive customer support experience and build rapport and trust with users of IT products and services. ESSENTIAL FUNCTIONS: Respond to incoming user phone ca
Job Source: VirtualMIDWEST MOTOR SUPPLY CO
Columbus, OH, United States
Kimball Midwest, a national distributor of maintenance, repair and operation products, is searching for an Information Technology Help Desk Agent Tier I, in our Columbus, OH location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus TWELVE years in a row! Our sales revenue grow
Job Source: MIDWEST MOTOR SUPPLY COColumbus, OH, United States
InfraSource, A Quanta Services Company
At InfraSource, we believe in developing and retaining the best people in the industry and providing the best value services to our customers in the natural gas and electric industries. We take pride in developing the infrastructure of our country by connecting people and resources. As an industry leader over the last 65 years, we have built our reputation as a premier provider of services with a solid track record of performance, integrity and – above all – a commitment to safety, quality, and our people.
Job Title: Help Desk/Infrastructure Manager
Location: Columbus, OH
Job Summary:
The Help Desk/Infrastructure Manager will be responsible for oversight of the Help Desk and Infrastructure teams. This will include monitoring generating, operating, and maintaining BI applications that provide the company with actionable business insights. You will be transforming raw, often complex data into interactive dashboards and reports. This role is crucial in helping enhance our business intelligence footprint across the organization.
Responsibilities:
Works in close conjunction with IT top management to coordinate help desk/infrastructure related projects.
Carries out supplementary IT tasks.
Oversees new IT installations.
Works with customers to development project requirements and contracts with independent vendors, if needed.
Monitors the ticket system for urgent technical issues to be addressed.
Addresses complicated support issues that are escalated by the help desk.
Responsible for the hiring, evaluation, leadership and the continual development of the Help Desk and Infrastructure support staff.
Maintains and utilizes technical knowledge of organizational systems and/or applications to coordinate related installation and maintenance functions within supported locations.
Performs or reviews site surveys to determine hardware and networking infrastructure needs of new and existing locations.
Responsible for install, upgrade and maintenance of applications used in supported locations.
Delegates functions and accountability to technical personnel for successful completion of assigned tasks.
Works with IT leadership and staff to develop methods to increase efficiency in operational support.
Organizational Asset Purchasing Management
Oversees inventory management to ensure adequate levels are being maintained and allocated.
Reviews and submits vendor invoices for equipment and services to finance.
Acquires server, PC and application licenses for equipment as needed.
What Do You Offer Us?
Embody and apply core values: safety, quality, integrity, ownership, service, and team.
Good ability to interact in a team environment with peers and members of other teams that might even be located remotely.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
What We Offer You:
Paid on-the-job technical and professional training.
Defined career path for future growth.
Competitive wages and industry-leading benefits including Retirement Plan.
What Is Required?
Bachelor’s/master’s degree in Computer Science or Information Systems Technology or equivalent related experience.
Minimum 5 years experience of Information Technology leadership.
Knowledge of business practices, positive attitude, self-motivated, ability to lead and adapt to change.
Maintain and develop industry knowledge.
Strong collaboration and people skills.
Microsoft Office Skills and additional programs as defined in the job description.
Strong preference for individuals with comprehensive understanding of the utility construction and maintenance sector.
This position is subject to the Federal Department of Transportation (DOT) drug & alcohol testing regulations as outlined in 49 CFR Part 382 and/or 49 CFR Part 1993.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Email Alert for Help Desk Manager jobs in Columbus, OH, United States
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