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Service Desk Support

Blacklick

Job Description Job Description Remote

40 hours per week /  5 days per week

1 Year Contract

Required Skills: Experience with ServiceNow, Salesforce, or similar ticketing systems.

3 years of Call Center experience

1 year of help desk or call center technical Support experience

High school diploma or GED required.

Ability to type 40+ WPM

Responsibilities: Required to have a dedicated workspace at home and be able to work from home without distractions.Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.

Escalate issues in accordance with defined procedures.

Assist users through problem solving steps.

Use available tools and resources to research and resolve technical problems.

Provide accurate information to end users in a timely manner.

Ability to multitask while interacting with customers and documenting tickets.

Adhere to established quality standards.

Ability to work in a team environment.

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