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Piedmont Airlines
Philadelphia, PA, United States
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, rel
Job Source: Piedmont AirlinesPiedmont Airlines
Philadelphia, PA, United States
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, rel
Job Source: Piedmont AirlinesAmerican Airlines
Philadelphia, PA, United States
Location: PHL AIRPORT GROUP 2 (PHL-TGR2) Additional Locations: None Requisition ID: 55701 ****Intro**** ****Why you'll love this job**** * ?? This job is a member of the Hubs & Gateways Team or Stations within the Customer Experience Division. * Responsible for ensuring a high performing operation by leading, engaging, coaching and
Job Source: American AirlinesFirstrust Bank
Horsham, PA, United States
Objective The Customer Care Specialist is a part of Firstrust Bank’s frontline staff, providing world-class service to a wide range of customers, including retail customers, commercial customers, and internal departments. This will primarily be done via phone, chat, and email. The number one priority is to cultivate prosperity for our current and
Job Source: Firstrust BankPentec Health
Marcus Hook, PA, United States
The Customer Care Technician is responsible for answering and resolving systems related support requests; conducting research through manuals, documentation and all other resources to solve problems; supports and maintains business systems, devices and processes; eliminates the recurrence of system issues that prevent internal associates from perfo
Job Source: Pentec HealthLAGOS
Philadelphia, PA, United States
Job Title: Customer Care Coordinator - RepairsLocation: Philadelphia Corporate OfficeDepartment: Customer CareReports to: Director Customer CareJob Type: Full TimeJob Level: AssociateFLSA Classification: Nonexempt (Hourly)Work Schedule: Mon-Fri 8:30am – 5:00pm, 40 hours per week; Overtime as needed; Occasional Overtime & Weekends during Q4
Job Source: LAGOSFirstrust Savings Bank
Horsham, PA, United States
Customer Care Specialist Location US-PA-Horsham Job ID 2024-2465 Positions 1 Category Customer Service/Support Pay Status Hourly / Non-Exempt Work Schedule 40 hours Objective The Customer Care Specialist is a part of Firstrust Bank's frontline staff, providing world-class service to a wide range of customers, including retail customers, com
Job Source: Firstrust Savings BankHumanscale
Philadelphia, PA, United States
Company Overview Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years Overview The Customer Care Representative (CCR) acts
Job Source: HumanscalePhiladelphia, PA, United States
Customer Care Manager Philadelphia , Pennsylvania **Join our team today as a** **Donor (Customer) Care Manager** **where you will have direct responsibility for designing, managing and maintaining customer (our plasma donors!) success solution and technology to drive customer retention, reduce churn, and increase customer satisfaction. A customer-centric mindset with a strong background in customer research and experience design is highly important in this role.** * Manage the process of designing, implement, and manage tools and processes for consistent plasma donor experience across Biomat USA plasma centers.
* Collaborate with the associate director field execution to develop strategy to achieve the desired and intended donor experience.
* Provide tools and guidance to support improvement initiatives and to help drive change.
* Define and implement standard guidelines for ensuring optimal customer experience
* Design and conduct surveys to collect donor feedback, analyzing data, and creating reports for the company management team.
* Collaborate to Identify metrics to track and ensure those metrics are linked to business outcomes.
* Monitor and measure performance against donor expectations.
* Centralize, analyze, and synthesize donor feedback and data.
* Keep ahead of industry developments and apply best practices to areas of improvement.
* Understands and complies with regulatory requirements for plasma industry.
* Partner across the business, with Public Affairs, Training, and others to build awareness of the plasma donation industry at large.
**At Grifols, our customers are our plasma donors! Thanks to our donors' generosity, Grifols is able to produce plasma-derived medications that treat and prevent life-threatening diseases, illnesses, and conditions. Our donors are helping to change the lives of countless individuals around the world!**
**EDUCATION, EXPERIENCE, SKILLS & KNOWLEDGE**
* BS Degree in Business Administration, Marketing or Communications
* Minimum 5 years working experience focusing on customer-management roles previously, such as voice of customer, experience design, customer care, customer intelligence, customer loyalty.
* Minimum of 3 years working experience with Salesforce Sales and Service Clouds
* Comfortable presenting to C-level and senior leadership teams
* Customer-centric mindset and demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum.
* Has a strong background in customer research and analytics techniques, process improvement, human-centered design and performance management.
* This individual has proven ability to manage diverse efforts synergies, and ability to navigate ambiguity and change with an entrepreneurial mindset.
* Possess excellent interpersonal skills, great listener, storyteller, written and oral communication skills, and ability to interact and collaborate with culturally diverse stakeholders
* Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.
* Managing other people and overseeing large projects.
**Occupational Demands**
Work is performed in an office environment. Exposure to biological fluids with potential exposure to infectious organisms could be present when visiting plasma donation centers. Exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Occasionally walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 35lbs. Occasional international or U.S. travel required.
EEO/Minorities/Females/Disability/Veterans
#biomatusa
Learn more about Grifols
**Req ID:** 301727
**Type:** Regular Full-Time
**Job Category:** Marketing
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Customer Care Manager jobs in Philadelphia, PA, United States
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