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Grifols
Philadelphia, PA, United States
Customer Care Manager Philadelphia , Pennsylvania **Join our team today as a** **Donor (Customer) Care Manager** **where you will have direct responsibility for designing, managing and maintaining customer (our plasma donors!) success solution and technology to drive customer retention, reduce churn, and increase customer satisfaction. A cust
Job Source: GrifolsPiedmont Airlines
Philadelphia, PA, United States
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, rel
Job Source: Piedmont AirlinesAmerican Airlines
Philadelphia, PA, United States
Location: PHL AIRPORT GROUP 2 (PHL-TGR2) Additional Locations: None Requisition ID: 55701 ****Intro**** ****Why you'll love this job**** * ?? This job is a member of the Hubs & Gateways Team or Stations within the Customer Experience Division. * Responsible for ensuring a high performing operation by leading, engaging, coaching and
Job Source: American AirlinesRoosevelt Rehabilitation and Healthcare Center
Philadelphia
We are currently seeking an FT RN Unit Manager (Registered Nurse) Join the team at Roosevelt Rehabilitation and Healthcare Center as a member of our proud and caring staff. We care for our staff while we care for our residents and patients. As a member of Roosevelt Rehabilitation and Healthcare Center, you will enjoy being part of a valued team w
Job Source: Roosevelt Rehabilitation and Healthcare CenterSymetra
, PA, United States
Symetra is seeking a Unit Manager to join the Life & Retirement Contact Center team! About the role In this role, you are the second level Manager of two within the Unit Manager job Family. You are responsible for leading, supervising and developing employees to meet performance objectives for one or more units or functions, which may inclu
Job Source: SymetraFirstrust Bank
Horsham, PA, United States
Objective The Customer Care Specialist is a part of Firstrust Bank’s frontline staff, providing world-class service to a wide range of customers, including retail customers, commercial customers, and internal departments. This will primarily be done via phone, chat, and email. The number one priority is to cultivate prosperity for our current and
Job Source: Firstrust BankPentec Health
Marcus Hook, PA, United States
The Customer Care Technician is responsible for answering and resolving systems related support requests; conducting research through manuals, documentation and all other resources to solve problems; supports and maintains business systems, devices and processes; eliminates the recurrence of system issues that prevent internal associates from perfo
Job Source: Pentec HealthHumanscale
Philadelphia, PA, United States
Company Overview Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years Overview The Customer Care Representative (CCR) acts
Job Source: HumanscalePhiladelphia, PA, United States
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Care in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures, in a unit where the focus is on assisting passengers with boarding flights. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Care.
Essential Duties
Keep both the company goals and customer expectations in mind when overseeing daily operations
Coach and provide career development to the staff
Correct non-compliant behavior and impose corrective action as required
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
Manage the operational activities of the department in accordance with established policies and procedures
Manage a team with varied duties to include supervisors and agents
Administrative duties to include daily/weekly/monthly reports
Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees
Conduct employee performance reviews
Job Qualifications And Competencies
Proven success as a Team Leader with ability to preplan manpower and equipment
Ability to work independently, set and meet own deadlines
Ability to work well with all levels of management and support staff
Able to defuse conflicts among team members
Familiarity with Microsoft Office Suite
Prior experience with internal controls processes for accountable items
Preferred Qualifications
Two (2) years of supervisory experience in both Ramp and Customer Service
Working knowledge of Airport Operations Area (AOA) environment
Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)
Bachelor's Degree in Aviation, Business, or related field
Work Environment
Use of computers and other office equipment
Airport terminal environment, subject to varied weather conditions and elevated noise levels
All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
Handle objects up to 70 pounds
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
M/F Disabled and Vet EEO/AA Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Unit Manager, Customer Care jobs in Philadelphia, PA, United States
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