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Alert 360
Newtown Square, PA, United States
Job Details Job Location A360 Philadelphia - Newtown Square, PA Remote Type Fully Remote Position Type Full Time Job Shift Day Description Essential Duties & Responsibilities Answer incoming calls and make outbound calls to customers Respond to and follow up on daily correspondence and voicemail messages Assist customers with a wide var
Job Source: Alert 360Amica Insurance
Philadelphia, PA, United States
Associate Customer Care Representative PhiladelphiaRegional Office 2 Walnut Grove Dr, Horsham, PA 19044 Your future is our business. Our Horsham, PA branch is seeking an Associate Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service
Job Source: Amica InsurancePenn Foster
Philadelphia, PA, United States
East Falls: 4341 Ridge Avenue, Philadelphia, PA 19129 Work Days and Expected Hours: Monday - Thursday: 9:00 AM - 4:00 PM Friday: 9:00 AM - 6:00 PM (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with quality service on a variety of transactions. Suggests solutions and options to the cust
Job Source: Penn FosterEcoShield Pest Solutions
Norristown, PA, United States
Overview The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our e
Job Source: EcoShield Pest SolutionsU-Haul
Clementon, NJ, United States
Location: 270 White Horse Pike, Clementon, New Jersey 08021 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul c
Job Source: U-HaulSynerfac
Bristol, PA, United States
*Full-time, onsite, first shift opportunity! 8am - 5pm M-F A premier manufacturer local to Bucks County, PA, is searching for a Customer Service Representative for their Sales department. As a Customer Service Representative, you will offer timely and efficient administrative and communication assistance to customers for product quotes, order mana
Job Source: SynerfacFamily Dollar
Sicklerville, NJ, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Family DollarU-Haul
Glenside, PA, United States
Location: 3040 Mount Carmel Ave, Glenside, Pennsylvania 19038 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul
Job Source: U-HaulPhiladelphia, PA, United States
Company Overview
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years
Overview
The Customer Care Representative (CCR) acts as the primary interface between Humanscale and our internal and external customers. The CCR will be responsible for providing timely and accurate support in servicing Humanscale product on tasks including (but not limited to) order entry, product return, warranty claim processing, pricing, credit etc. The successful candidate has an immediate, distinct effect on the experience of customers of Humanscale, making a strong record of customer focus a required high standard for this role. A CCR is expected to report chronic system issues, provide process improvement ideas, assist in subject matter expertise in developing internal documentation, and contribute to a team environment, all while adhering to key performance indicators.
Responsibilities
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Humanscale customers & team members including the appropriate escalation of issues.
Builds system expertise with order management systems to better serve customers.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments as required to resolve customer’s issues and questions.
Qualifications
Education: College degree preferred
Language: English proficiency
6 + months experience within a customer service/contact center environment would be an advantage
Demonstrated desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet browser· Business acumen in areas of customer service, e-commerce, retail, logistics or sales support is advantageous
Experience in and an eye for process improvement.
Enthusiasm and strong self-motivation.
Strong prioritization and time management skills, with a high degree of flexibility.
Ability to embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
Demonstrates effective communication, composure, and professional attitude.
Exemplary performance record, particularly with regard to quality & productivity
Exquisite follow-up skills.
Keen attention to detail.
Strong sense of urgency.
Ability to work cross functionally with interdepartmental teams.
COMPUTER SKILLS:
Microsoft Office, including Excel/Word/Outlook/Visio (intermediate or advanced skills only); PowerPoint (Basic skills) and knowledge on Enterprise level order entry systems.
Humanscale is an Equal Opportunity Employer
Customer Care Representative jobs in Philadelphia, PA, United States
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