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Cox Enterprises
Philadelphia, PA, United States
Reference #: R202444071 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Job Duties Oversee the daily activities for the account in which they are assigned. Complete
Job Source: Cox EnterprisesGatekeeper Systems
Bristol, PA, United States
Position Overview We are seeking a motivated and skilled Customer Care Support Specialist to join our team. As a Customer Care Support Specialist, you will be the frontline interface between our company and our valued customers, providing exceptional technical support and assistance to ensure their seamless experience with our products/services.
Job Source: Gatekeeper SystemsCarMax
Langhorne, PA, United States
7100 - Langhorne - 1776 E Lincoln Hwy, Langhorne, Pennsylvania, 19047 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless proc
Job Source: CarMaxCarmax
Philadelphia, PA, United States
7100 - Langhorne - 1776 E Lincoln Hwy, Langhorne, Pennsylvania, 19047 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless p
Job Source: CarmaxCARMAX
Langhorne, PA, United States
CARMAX Customer Specialist Langhorne , Pennsylvania Apply Now CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless
Job Source: CARMAXnTech Connect, Inc.
Philadelphia, PA, United States
Customer Experience Specialist in Philadelphia, PA at nTech Workforce **Location:** **Experience:** Not Specified **Job Description** **Terms of Employment** * W2 Contract, 12 Months (Likely Extension / Possible Conversion) * This position is 100% remote for the foreseeable future. Once deemed safe to be onsite, this individual should be
Job Source: nTech Connect, Inc.PSC Biotech
Philadelphia, PA, United States
Job Description Job Description This is a remote position. PSC Software, a division of PSC Biotech, provides industry leading SaaS software solutions to the Pharmaceutical, Medical Device, and Biotech industry. Our goal is to provide intuitive quality management software to accelerate the time to compliance with the various regulatory burdens uni
Job Source: PSC BiotechSuburban Propane
Telford, PA, United States
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related ca
Job Source: Suburban PropaneHorsham, PA, United States
Objective
The Customer Care Specialist is a part of Firstrust Bank’s frontline staff, providing world-class service to a wide range of customers, including retail customers, commercial customers, and internal departments. This will primarily be done via phone, chat, and email. The number one priority is to cultivate prosperity for our current and future customers by providing prudent financial solutions and a commitment to exceptional service; to ensure resolution is achieved during the initial contact whenever possible; to possess expansive knowledge of products and services; to ultimately exceed customer expectations.
Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.
Minority/Female/Disabled/Veteran
Responsibilities/Duties
Actively monitor and answer phone calls, emails, and chats related to customer needs and servicing.
Maintain contact center team goals for servicing, including speed to answer, hold times, and abandoned calls.
Under the guidance of Customer Care leadership, learn and maintain a working knowledge of Firstrust banking products and services as they relate to our customers.
Maintain the security and integrity of all customer data and personal information. This includes, but is not limited to, authenticating customers and their requests, verifying and updating customer information, and monitoring account activity to unusual activity.
Work closely with multiple departments within Firstrust Bank to resolve customer questions and challenges in an efficient and satisfactory manner.
Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Refers customers to appropriate person to establish business relationships.
Other duties as assigned.
Essential Functions
While performing the essential functions of this position, the employee is regularly required to conduct verbal and written communication via phone, email, and chat. The employee is required to type using a computer, tablet, smart phone, or other devices. The employee may be subject to repetitive motion of wrists, hands, and fingers.
Knowledge - Skills & Abilities
1 year of customer service experience. Required Banking or Contact Center environment.
Excellent organizational and time management skills.
Ability to follow procedures and handle multiple priorities independently.
Ability to analyze data to solve problems.
Communicates clearly and professionally. Strong interpersonal skills are required.
Demonstrates friendly, positive attitude.
Self-start with ability to multi-task with a high degree of versatility and flexibility.
WORK SCHEDULE:
Monday through Friday, 9:15am to 6:00pm
1 (one) Saturday per month, 9:00am to 1:00pm
Customer Care Specialist jobs in Horsham, PA, United States
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