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Project Manager / Client Success Executive

Coppell, TX, United States

Job Description

Job Description

Project Manager / Client Success Executive

We are currently looking for Project Managers / Client Success Executives to join our growing Client Services team. Ideal candidates will have a healthcare software implementation background combined with successful project management experience and the ability to come up to speed quickly. Working with our account management team, project managers and project coordinators assist in building and managing successful relationships with both new and existing Customers, appropriately identifying their needs and goals in order to aid them in reaching success using our Population Health Management product.

Responsibilities:

Manage the implementation of our Population Health software solution

Build and adhere to detailed project plans

Assist project team in maintaining successful relationships with Customers to better understand and achieve their population health needs and goals

Work cross functionally within the company to communicate with all stakeholders in Customers’ success

Define and coordinate tasks and resources to ensure contract deliverables are on target to meet milestones, objectives and goals

Develop and maintain detailed project plans, outlining tasks, timelines, and responsibilities to be monitored and tracked to ensure progress

Measure project performance using appropriate tools and techniques

Manage changes to the project scope, project schedule, and/or project costs as needed/applicable

Identify and minimize project risks

Track any/all open issues, working internally and with Customers to address and resolve

Actively work with co-workers to resolve open issues

Validated Claims and Clinical data as needed

Assist in the training of Customers, when applicable

Report and escalate issues as appropriate to management

Help prepare quarterly internal and customer-facing presentations

Consistently monitor and report on progress of the project to all stakeholders

Ensure, as part of a project team, that both Customer and company objectives, expectations and goals are being met

Ad hoc internal duties, focused on building efficiencies around Client-facing services

Requirements

Skills and Experience:

Must have proven working experience in Project Management within the Healthcare Industry

Knowledge of project management methodologies, techniques, and tools

Understanding/Experience

with healthcare data (Clinical/EHR, Claims, etc.)

Implementation of healthcare IT software

Strong working knowledge of Claims and Clinical data

Understanding of interfaces (preferred)

Knowledge of population health and value-based care (a plus)

Accustomed to Customer-facing roles

Outstanding written and verbal communication skills

Solid organizational skills, including attention to detail and multi-tasking skills

Strong working knowledge of Microsoft Office Suite

Ability to embrace change and company growth

Strong Analytical Skills

Willingness and ability to travel (25-50%)

Key Competencies:

Critical thinking with problem-solving skills

Planning and organizing

Decision-making

Communication skills

Team player

Positive attitude

Adaptability

Stress tolerance

Strong computer skills

Education:

Bachelors Degree

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