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Avepoint
Chicago, IL, United States
Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint’s global channel partner program includes over 3,500 managed service providers, valu
Job Source: AvepointRelativity
Chicago, IL, United States
The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. Your Role in Action Develop trusted-advi
Job Source: RelativitySupplier io
Chicago, IL, United States
About Supplier.io Supplier.io is the leading data and SaaS provider to manage, optimize, and scale companies' ESG and Supplier Diversity initiatives. Powered by unparalleled data intelligence, we connect companies with more sustainable and diverse suppliers so they can spend smarter and do business better. Working as a trusted advisor to procureme
Job Source: Supplier ioIntelliswift
Chicago, IL, United States
Job ID: 24-02720 Customer Success Manager $54.37 per hour on W2 Duration - 7 Months Client is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer experiences. We realize
Job Source: IntelliswiftLoop
Chicago, IL, United States
About Loop Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain da
Job Source: LoopCoolab Foods LLC
Franklin Park, IL, United States
CooLab Foods, CLF, a world class manufacturer of ice cream products, is actively searching for a Customer Success Manager to support our Commercialization Team. The ideal candidate will be an enthusiastic self-starter with strong ownership. While we value attitude over experience, a selection of the following would demonstrate the background of the
Job Source: Coolab Foods LLCRevenera
Chicago, IL, United States
Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composi
Job Source: ReveneraIntecrowd
Chicago, IL, United States
This remote role can be located anywhere within the U.S. to perform the required responsibilities. The iCSM is Intecrowd's bridge between our Professional Services and Application Management Services (AMS) teams. You will work as a trusted advisor with client executive sponsors to strategically enhance their Workday journey, the iCSM ensures that
Job Source: IntecrowdChicago, IL, United States
The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers.
Your Role in Action
Develop trusted-advisor relationships with our corporate accounts to understand their goals and align them with the value proposition of our Relativity suite of products.
Consult with each account on return on investment (ROI) opportunities and utilization blockers, and collaboratively build success plans to ensure their desired outcomes are achieved.
Coordinate with cross-functional teams to execute the Success Plans, monitor progress, and address any challenges.
Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI.
Understand the ROI expectations of our corporate accounts and collaborate with Account Executives to build success plans that deliver on these expectations.
Identify and record"Verified Outcomes" (wins) when ROI is confirmed by the account.
Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success.
Regularly analyze customer usage and account health to mitigate renewal risks, reduce product churn, and identify up-sell opportunities
Project manage complex plans, such as new product configurations and onboardings.
Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements
Your Skills 3+ years of customer-facing support in the software industry
Expertise managing accounts in a customer-facing role
Experience in the software technology sector
Ability to address tactical issues while maintaining a long-term strategic vision
Excellent business writing and presentation skills
Strong team player with the ability to thrive in a collaborative environment
Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions.
Compensation Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between $67,000 and $101,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Email Alert for Customer Success Manager jobs in Chicago, IL, United States
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