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Bain & Company
Chicago, IL, United States
**Applications must be submitted in English to be considered** WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity, and a model of social responsibility. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have mainta
Job Source: Bain & CompanyRiverside Insights
Chicago, IL, United States
As a Clinical Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical customers. By proactively engaging with a larger customer base, understanding their needs, and helping them maximize the value of our products, you play a vital role in driving customers,
Job Source: Riverside InsightsYCharts
Chicago, IL, United States
Description: Position: Customer Success Manager Location: Chicago, IL - Hybrid or Remote (EST/CST time zones) In Office Requirement: 1 day per week (Thursdays) The Company: Building and executing a great investment strategy shouldn’t require a PhD, nor a million dollar budget. It should be simple. The wealth management industry is rapidly ev
Job Source: YChartsHelium 10
Chicago, IL, United States
Job Description Job Description About Us: We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast!) and we hold each other to a high standard. Why? We're shaping the future for Amazon sellers and our customers
Job Source: Helium 10Money Fit by DRS
Chicago, IL, United States
Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us! the position
Job Source: Money Fit by DRSCooLab Foods, LLC
, IL, United States
CooLab Foods, CLF, a world class manufacturer of ice cream products, is actively searching for a Customer Success Manager to support our Commercialization Team. The ideal candidate will be an enthusiastic self-starter with strong ownership. While we value attitude over experience, a selection of the following would demonstrate the background of the
Job Source: CooLab Foods, LLCUnduit Llc.
, IL, United States
We are looking for a Customer Success Manager to lead the charge in ensuring our clients’ success. As a pivotal part of our team, you will develop and nurture strong client relationships, understand their needs, and align our solutions to exceed expectations. With a proactive and empathetic approach, you’ll drive customer satisfaction, loyalty, and
Job Source: Unduit Llc.CCC Intelligent Solutions
Chicago, IL, United States
CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish. O
Job Source: CCC Intelligent SolutionsChicago, IL, United States
About Supplier.io
Supplier.io is the leading data and SaaS provider to manage, optimize, and scale companies' ESG and Supplier Diversity initiatives. Powered by unparalleled data intelligence, we connect companies with more sustainable and diverse suppliers so they can spend smarter and do business better. Working as a trusted advisor to procurement, Supplier.io's mission is to support every program by providing innovative and superior end-to-end ESG and supplier diversity sourcing solutions.
We are the pioneer and leading provider of data-driven innovation and responsible sourcing solutions. Our mission is to help organizations track and grow business with diverse, small, social, and environmental suppliers to decrease supply chain risk, meet reporting requirements, make progress toward Environmental, Social and Governance (ESG) goals, and create positive economic and environmental impact. Come join a company with a great mission, culture, and innovative technology to make significant economic and environmental impact.
For more information, visit www.supplier.io.
The Opportunity
The Customer Success Manager (CSM) is an integral part of the Customer Success Team's renewal and cross-sell strategy. In this role, the CSM will serve as the main point of contact for an assigned portfolio of customers, fielding customer questions on products/services, handling escalations, and will ultimately deliver on-time contract renewals as well as identify and secure cross-sell opportunities.
What You Will Do
Take full accountability for your accounts in all aspects from onboarding to renewal.
Manage a portfolio of mid to enterprise level customers, with the goal of increasing renewal-based revenue.
Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a frictionless renewal and negotiation process, and ultimately positioning your accounts for growth.
Ongoing customer consultation - Successfully navigate, interpret, and leverage provided tools and systems to measure and report on customer experience and product utilization. Take corrective actions in a timely manner based on this visibility and make strategic recommendations to help customers be more successful.
Prepare and facilitate business review meetings, trainings, webinars, demos, and other strategic and supportive interactions to ensure a seamless renewal.
Predict and forecast risk, renewal and expansion within customer portfolio.
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Meet and exceed quarterly gross and net revenue retention targets, or other targets defined by the business.
Document customer suggestions for product enhancements and innovation and share this input with the Product Team.
Work with the Support Team to process customer terminations.
Identify and share opportunities for renewal process improvements.
What You'll Need to Succeed: Bachelor's degree, or equivalent professional experience required.
5-8 years of customer success experience or similar field such as Sales/Business Development, Consulting, Account Management (SaaS industry experience highly preferred).
Effective communication skills; both verbal and written.
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations.
Self-directed and able to work independently in a remote work environment.
Conscientious regarding deadlines and a strong sense of urgency.
High attention to detail.
Ability tomanage competing priorities in a fast-paced environment.
Strong on negotiation, presentation and interpersonal skills.
Ability to manage a diverse portfolio of customers with efficiency.
Experience negotiating renewals and closing deals.
Experience with HubSpot or other CRM tools preferred.
Travel
Travel may be required up to 20%
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Email Alert for Customer Success Manager jobs in Chicago, IL, United States
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