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SPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSThe Claims Solution
Oakbrook Terrace, IL, United States
Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description Managing accounts and engagements across your assigned clients; conducting new custom
Job Source: The Claims SolutionWolters Kluwer
, IL, United States
Basic Function Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical
Job Source: Wolters KluwerSPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSEvenUp Inc.
Chicago, IL, United States
In the past 18 months, we scaled our customer base from 0 250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our expectation is that this individua
Job Source: EvenUp Inc.Divertinc
, IL, United States
Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or i
Job Source: DivertinciManage
Chicago, IL, United States
This is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it’s safe to do so, there may be times in which this role would be required to travel to a local office for in person collaborations with your team. Being a Customer Success Manager at iManage means… You a
Job Source: iManageChoco
Chicago, IL, United States
To solve one of our generation's largest problems, we need the world’s best talent. Our vision is to enable a sustainable food system. Our technology is already enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently. Yet, this is a drop into the ocean. We just started. Our goal to con
Job Source: ChocoChicago, IL, United States
About Loop
Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.
Loop's modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart work with Loop.
Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.
About the Role Each and every day the Customer Success team works to ensure that our clients are maximizing the value they are receiving from Loop. You will handle client onboarding, training, provide client support via email, phone and in person meetings, and be responsible for renewals. You will play a key role in identifying business opportunities and ways to improve our products and enhance customer experience and stickiness.
To do this, you will collaborate with teammates in all facets of the business - most notably Sales, Product and Data Science.
Key Responsibilities
Ensure customers are receiving value from the service through product adoption and overall customer satisfaction
Customer onboarding (2-3 month process) including gathering of required documents, 3rd party credentials, and customer requirements and validation testing
Attending customer mid-point check-ins and final reviews with the goal of converting pilots into contracts
Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
Bring the voice of the customer to the product development team
Understand how customers are using the product and find ways for them to use it more effectively and increase ROI
Drive regularly scheduled check-ins, QBRs with customers while monitoring client satisfaction
Identify new business opportunities and develop account plans for ensuring customer retention and expansion
Maintain a trusted advisor relationship with each assigned client
Proactively identify changes we can make to our application to make our customers' lives easier
Work with Engineering, Product, Marketing and Sales teams to effectively communicate product functionality and messaging to customers and prospects
This is a hybrid role that requires three days per week in the office
Experienced Required 2+ years of work experience in operations, customer service, account management or sales in the logistics/transportation industry
Demonstrated experience in building rapport over the telephone and overcoming objections in a customer service environment required
Passion for technology and data
Obsessive attention to detail
Proven problem solving results
Excellent written & spoken communication skills
Benefits & Perks Premium Medical, Dental, and Vision Insurance plans
Insurance premiums covered 100% for you
401K, Flexible Spending Account, Commuter Benefits
Unlimited PTO
Why You Should Join LoopGenerous professional development budget to feed your curiosity
Physical and Mental fitness subsidies for yoga, meditation, gym, or ski memberships
Why You Should Join Loop
Email Alert for Customer Success Manager jobs in Chicago, IL, United States
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