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The Claims Solution
Oakbrook Terrace, IL, United States
Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description Managing accounts and engagements across your assigned clients; conducting new custom
Job Source: The Claims SolutionWolters Kluwer
, IL, United States
Basic Function Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical
Job Source: Wolters KluwerSPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSDivertinc
, IL, United States
Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or i
Job Source: DivertincSPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSEvenUp Inc.
Chicago, IL, United States
In the past 18 months, we scaled our customer base from 0 250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our expectation is that this individua
Job Source: EvenUp Inc.SEARCH Group Partners, Inc.
Chicago, IL, United States
SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week. Here are a few things you'll likely find yourself doing in this role... Identify and target potential strategic Customers, including Fran
Job Source: SEARCH Group Partners, Inc.Choco
Chicago, IL, United States
To solve one of our generation's largest problems, we need the worlds best talent. Our vision is to enable a sustainable food system. Our technology is already enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently. Yet, this is a drop into the ocean. We just started. Our goal to conn
Job Source: ChocoChicago, IL, United States
This remote role can be located anywhere within the U.S. to perform the required responsibilities.
The iCSM is Intecrowd's bridge between our Professional Services and Application Management Services (AMS) teams. You will work as a trusted advisor with client executive sponsors to strategically enhance their Workday journey, the iCSM ensures that maximum value is being derived from Workday by quantifying the value, driving adoption, sharing best practices, identifying opportunities, acting as an escalation point for client issues and developing strategic goals and objectives. Additionally, this role relies heavily on personal accountability for results, and a willingness to go the extra mile for each and every client.
KEY EXPECTATIONS
Build an excellent rapport with AMS clients, guiding and assisting them on getting the most from their Workday deployment.
Maintain clients ongoing satisfaction, ensuring Intecrowd is reputable and referenceable.
Manages multiple clients using exceptional organizational and time management techniques.
Establishing a trusted advisor relationship that works to ensure the clients overall satisfaction with Workday.
Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
Stay on top of any major changes within their customers organization to be able to effectively help manage the change and develop the relationships as necessary.
Maintain Workday certifications and qualifications.
Acting as a trusted advisor with the client to understand how the Workday roadmap can / will influence decisions and activities.
Prioritizing and driving resolution on escalated customer issues.
Communicate clearly and concisely. Collaborate effectively and synergistically within designated teams.
Working closely with Workday CBAEs and CSMs to educate on Intecrowd capabilities and to ensure client engagement and satisfaction.
Leveraging customer relationships as needed for AMS prospect references.
Collaborate with ACCs, Sales, AMS team and PS leaders
Ability to read the room (virtually or in person) and pivot as needed
Meet annually with clients for reflection, planning and renewal. Draft AMS SOW renewal were applicable
DESIRED SKILLS AND EXPERIENCE
Passion for providing exceptional customer service.
Ability to effectively manage against timelines and goals.
Excellent verbal and written communication skills.
Previous consulting experience with a consulting / software company a plus.
Proven account management / strategic planning experience, with demonstrated ability to support multiple customers effectively.
Provide guidance on strategic IT roadmaps.
Ability to engage at the C-Level.
Demonstrable experience in a similar role (Consulting or Account Management) that includes issue resolution and escalation management at both the business owner and executive levels.
Proven ability to engage across corporate functions (AMS, Managing Professional Services, Executive Leadership, etc.).
You live by a set of values that align with the Values and Guiding Principles of our Charter.
Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Intecrowd takes into consideration each candidates experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate. This is done on an individualized, non-discriminatory basis. Therefore, an offer for full time employment may fall anywhere in between the estimated minimum base salary for this role of $102,000.00/year and the estimated maximum base salary for this role of $165,000/year. In addition to a base salary, this position may be bonus eligible. Intecrowd also offers a comprehensive benefits package please visit our careers page, where you can find and download a detailed benefits guide.
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Email Alert for Customer Success Manager jobs in Chicago, IL, United States
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Please refresh the page and try again.
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