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SPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSThe Claims Solution
Oakbrook Terrace, IL, United States
Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description Managing accounts and engagements across your assigned clients; conducting new custom
Job Source: The Claims SolutionWolters Kluwer
, IL, United States
Basic Function Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical
Job Source: Wolters KluwerSPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSEvenUp Inc.
Chicago, IL, United States
In the past 18 months, we scaled our customer base from 0 250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our expectation is that this individua
Job Source: EvenUp Inc.Divertinc
, IL, United States
Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or i
Job Source: DivertinciManage
Chicago, IL, United States
This is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it’s safe to do so, there may be times in which this role would be required to travel to a local office for in person collaborations with your team. Being a Customer Success Manager at iManage means… You a
Job Source: iManageChoco
Chicago, IL, United States
To solve one of our generation's largest problems, we need the world’s best talent. Our vision is to enable a sustainable food system. Our technology is already enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently. Yet, this is a drop into the ocean. We just started. Our goal to con
Job Source: ChocoChicago, IL, United States
The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers.
Your Role in Action Develop trusted-advisor relationships with our corporate accounts to understand their goals and align them with the value proposition of our Relativity suite of products.
Consult with each account on return on investment (ROI) opportunities and utilization blockers, and collaboratively build success plans to ensure their desired outcomes are achieved.
Coordinate with cross-functional teams to execute the Success Plans, monitor progress, and address any challenges.
Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI.
Understand the ROI expectations of our corporate accounts and collaborate with Account Executives to build success plans that deliver on these expectations.
Identify and recordVerified Outcomes (wins) when ROI is confirmed by the account.
Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success.
Regularly analyze customer usage and account health to mitigate renewal risks, reduce product churn, and identify up-sell opportunities
Project manage complex plans, such as new product configurations and onboardings.
Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements
Your Skills 3+ years of customer-facing support in the software industry
Expertise managing accounts in a customer-facing role
Experience in the software technology sector
Ability to address tactical issues while maintaining a long-term strategic vision
Excellent business writing and presentation skills
Strong team player with the ability to thrive in a collaborative environment
Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions.
Compensation Relativity is committed to competitive, fair, and equitable compensation practices.This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between $67,000 and $101,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
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Email Alert for Customer Success Manager jobs in Chicago, IL, United States
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