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Leidos
Rockville, MD, United States
Description Looking for an opportunity to make an impact!! Leidos currently has an opening for a Help Desk Analyst (Tier 1) . This is an exciting opportunity to use your experience to support an End User Customer Support program under the Nuclear Regulatory Commission (NRC) . In this mission we provide Tier 1 Help Desk Support to the NRC's user c
Job Source: LeidosAssyst
Arlington, VA, United States
ASSYST is seeking a Help Desk Analyst to provide tier 1 support via phone, portal, and email submitted Incident and Request tickets for our client at Arlington, VA. Job Location: Arlington VA (Hybrid) Job Schedule: 7AM to 4PM and 8AM to 5PM, Monday thru Friday (40 hours a week) Job Type: C2C/Corp to Corp or1099 Hourly Responsibilities: D
Job Source: AssystGet Me the Gig
Arlington, VA, United States
Job Description Location: Hybrid EST Time Zone US Citizens or LPR candidates only Work hours per week: 40 The position is for a 40-hour work week, Monday thru Friday 7am - 5pm EST (Hours may fluctuate between two shifts) We are looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and Request tickets f
Job Source: Get Me the GigGAMA-1 Technologies
Silver Spring, MD, United States
This position is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. You are responsible for identifying, researching, and resolving technical problems. You are expected to respond to telephone calls, email, and walk-ins for customers’ requests concerning technical support in a timely ma
Job Source: GAMA-1 TechnologiesIntelliDyne
Falls Church, VA, United States
Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Responsibilities: Answer calls coming into the Tier 1 Help Desk by the third ring. Create a customer incident in Remedy, the call tracking software for every call answered. Ability to provide Mobile Support, adding and d
Job Source: IntelliDyneSecuriGence LLC
Arlington, VA, United States
Job Title: Tier 1 Help Desk Analyst Location: Arlington, Virginia Clearance Level: Secret Clearance. Top Secret Preferred. Summary We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to hel
Job Source: SecuriGence LLCProgression, Inc.
Chantilly, VA, United States
Help Desk Tier I&II Chantilly, VA MUST: Active Top Secret clearance is required 3-5+ years of Help Desk Tier II experience 5+ years of installing, maintaining, repairing desktop operating systems 5+ years of troubleshooting business applications, desktop computer hardware, peripherals, and printers. Security +CE is nice to have but not required Ab
Job Source: Progression, Inc.Eagle Technologies Inc
Arlington, VA, United States
Company Introduction: Eagle Technologies, Inc. is an innovative information technology company that designs, develops, and manages solutions for government and corporate clients. We deliver end-to-end solutions designed and implemented to meet each client's specific and unique requirements, leveraging their existing investments while laying the gr
Job Source: Eagle Technologies IncHerndon, VA, United States
The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The individual will perform administration and maintenance for hardware and software which allows for day-to-day operations of a global IT environment.
THIS POSITION REQUIRES 5 DAYS A WEEK ON-SITE WORK IN WASHINGTON DC OR OVERLAND PARK, KS. ONLY APPLICANTS WITHIN A 50 MILE COMMUTE DISTANCE WILL BE CONSIDERED.
Day to day:
Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email, and ticketing system.
Maintain communications with employees throughout the problem resolution process.
Create, modify, and manage Active Directory objects via Windows Server.
Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections.
Desktop and laptop hardware troubleshooting.
Perform inventory and asset tracking duties.
Support company cybersecurity efforts on all clients.
Maintain and update computer and systems documentation.
Qualifications: Degree in an IT-related field or equivalent experience.
2+ years of working experience as 1st Level Support / User Helpdesk.
Solid expertise in current Microsoft desktop operating systems and application software. MS Windows 10 / MS Server 2016, 2019/ MS Office 2016, 2019 / MS Exchange 2013, 2019
Solid knowledge of personal computer hardware configuration and setup.
Basic knowledge of DNS, FTP, TCP/IP, file, and print servers.
Experience in using Active Directory, creating, and managing accounts.
Strong interpersonal and relationship-building skills, conducive to team development.
Excellent telephone and face-to-face communication skills.
Ability to multitask in a challenging, fast-paced environment.
Good communications skills in English, both verbal and written.
Creative and innovative in problem solving.
Availability to work after hours and weekends.
Capable of writing and presenting detailed documentation.
Why FYI?
FYI - For Your Information, Inc. continues to be one of the fastest growing and most successful woman-owned Federal contractors in the country. For three years in a row, we have been on Inc. Magazine's 5000 list and was recently named one of Inc's 2023 Mid-Atlantic Fasted Growing companies. FYI offers a collaborative and inclusive work environment. We offer professional development and career growth opportunities to all employees. As we continue to grow so will you and your career.
What is in it for you?
Team building and innovation in a collaborative environment.
A competitive base salary with a loaded benefits package.
Tuition/Education Assistance.
Personal computer device allowance.
Pet Insurance.
At FYI - For Your Information Inclusion and diversity are fundamental to our culture and our core value of "People First". All people matter at FYI. We believe that our inclusive environment and the diversity of our people drives our innovation and growth and allows us to better serve our clients and communities.
FYI - For your Information is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identify), national origin, political affiliation, sexual orientation, martial status, disability, genetic information, age, membership in an employment organization, retaliation, parental status, military service or other non-merit factor.
Email Alert for Tier 1 Help Desk jobs in Herndon, VA, United States
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