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For Your Information Inc
Herndon, VA, United States
The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The individual will perform administr
Job Source: For Your Information IncGama-1 Technologies
Silver Spring
This position is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. You are responsible for identifying, researching, and resolving technical problems. You are expected to respond to telephone calls, email, and walk-ins for customers’ requests concerning technical support in a timely ma
Job Source: Gama-1 TechnologiesSecuriGence LLC
Arlington, VA, United States
Job Title: Tier 1 Help Desk Analyst Location: Arlington, Virginia Clearance Level: Secret Clearance. Top Secret Preferred. Summary We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to hel
Job Source: SecuriGence LLCAssyst
Arlington, VA, United States
ASSYST is seeking a Help Desk Analyst to provide tier 1 support via phone, portal, and email submitted Incident and Request tickets for our client at Arlington, VA. Job Location: Arlington VA (Hybrid) Job Schedule: 7AM to 4PM and 8AM to 5PM, Monday thru Friday (40 hours a week) Job Type: C2C/Corp to Corp or1099 Hourly Responsibilities: D
Job Source: AssystLeidos
Rockville, MD, United States
Description Looking for an opportunity to make an impact!! Leidos currently has an opening for a Help Desk Analyst (Tier 1) . This is an exciting opportunity to use your experience to support an End User Customer Support program under the Nuclear Regulatory Commission (NRC) . In this mission we provide Tier 1 Help Desk Support to the NRC's user c
Job Source: LeidosGet Me the Gig
Arlington, VA, United States
Job Description Location: Hybrid EST Time Zone US Citizens or LPR candidates only Work hours per week: 40 The position is for a 40-hour work week, Monday thru Friday 7am - 5pm EST (Hours may fluctuate between two shifts) We are looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and Request tickets f
Job Source: Get Me the GigGAMA-1 Technologies
Silver Spring, MD, United States
This position is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. You are responsible for identifying, researching, and resolving technical problems. You are expected to respond to telephone calls, email, and walk-ins for customers’ requests concerning technical support in a timely ma
Job Source: GAMA-1 TechnologiesSPN Solutions Inc
Fairfax, VA, United States
Job Title Help Desk Technician Tier III Job Type Full-time Category Information Technology Location FAIRFAX - , VA 22030 US (Primary) Education High School Travel 0 - 10% Job Description Position: Helpdesk Tier III Location: Fairfax, VA [Travel locally within the State of Virginia] Citizenship: US Citizens or US Permanent Resident
Job Source: SPN Solutions IncFalls Church, VA, United States
Help Desk Technician - Tier 1
Clearance: Active DOD Position of Trust level Security Clearance required.
Status: Non-Exempt
Responsibilities:
Answer calls coming into the Tier 1 Help Desk by the third ring.
Create a customer incident in Remedy, the call tracking software for every call answered.
Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
Ability to assist clients with hardware and software support via telephone.
Coordinate with team to ensure rapid response times and follow-up with customers.
Ensure that all VIP calls are responded to immediately.
Develop professional working relationship with customer to better understand business needs.
Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
Provide technical support to end users on a variety of issues.
Identify, research and resolve technical problems.
Respond to telephone calls, emails and personnel requests for technical support.
Document, track and monitor the problem to ensure a timely resolution.
Update and develop CAC policies and procedures.
Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements.
Advise management of potential risks that may have impact on customer base and operating environment.
Qualifications:
DOD 8570 IAT Level I, II, or III certification required: A+, Network+, or Security+ CE, or higher
Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer required.
Superb verbal communication skills; comfortable working on the telephone and responding to calls.
Knowledge of Information Technology network and systems technologies, processes, and methodologies required.
Preferred:
B.S. Computer Science or equivalent education and experience desired
At least 1+ years of previous Help Desk experience.
At least 1+ years of previous Customer Service experience or Call Center environment.
1+ years of experience in the IT field
Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred.
About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
Our Benefits
Inclusive and supportive work environment
Competitive compensation package
Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
Medical, dental, vision, 401(K) with company match
Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
Wellness and mental health benefits
Commuter benefits
Flexible work options
Our Commitment to Diversity and Inclusion
We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact [email protected] or 703-575-9715.
Email Alert for Help Desk Technician - Tier 1 jobs in Falls Church, VA, United States
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