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Get Me the Gig
Arlington
Job Description Job Description Location: Hybrid EST Time Zone US Citizens or LPR candidates only Work hours per week: 40 The position is for a 40-hour work week, Monday thru Friday 7am – 5pm EST (Hours may fluctuate between two shifts) We are looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and
Job Source: Get Me the GigSecuriGence LLC
Arlington, VA, United States
Job Title: Tier 1 Help Desk Analyst Location: Arlington, Virginia Clearance Level: Secret Clearance. Top Secret Preferred. Summary We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to hel
Job Source: SecuriGence LLCAssyst
Arlington, VA, United States
ASSYST is seeking a Help Desk Analyst to provide tier 1 support via phone, portal, and email submitted Incident and Request tickets for our client at Arlington, VA. Job Location: Arlington VA (Hybrid) Job Schedule: 7AM to 4PM and 8AM to 5PM, Monday thru Friday (40 hours a week) Job Type: C2C/Corp to Corp or1099 Hourly Responsibilities: D
Job Source: AssystSecuriGence LLC
Arlington
Job Description Job Description Job Title: Tier 1 Help Desk Analyst Location: Arlington, Virginia Clearance Level: Secret Clearance. Top Secret Preferred. Summary We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a
Job Source: SecuriGence LLCFor Your Information Inc
Herndon, VA, United States
The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The individual will perform administr
Job Source: For Your Information IncGama-1 Technologies
Silver Spring
This position is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. You are responsible for identifying, researching, and resolving technical problems. You are expected to respond to telephone calls, email, and walk-ins for customers’ requests concerning technical support in a timely ma
Job Source: Gama-1 TechnologiesIntelliDyne
Falls Church, VA, United States
Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Responsibilities: Answer calls coming into the Tier 1 Help Desk by the third ring. Create a customer incident in Remedy, the call tracking software for every call answered. Ability to provide Mobile Support, adding and d
Job Source: IntelliDyneGAMA-1 Technologies
Chevy Chase
Job Description Job Description This position is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. You are responsible for identifying, researching, and resolving technical problems. You are expected to respond to telephone calls, email, and walk-ins for customers’ requests concerning
Job Source: GAMA-1 TechnologiesArlington, VA, United States
Job Description
Location: Hybrid EST Time Zone
US Citizens or LPR candidates only
Work hours per week: 40
The position is for a 40-hour work week, Monday thru Friday 7am - 5pm EST (Hours may fluctuate between two shifts)
We are looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and Request tickets for its Technical Solutions Center (TSC).
The position is for a 40-hour work week. Monday thru Friday • 7am - 5pm. (Hours may fluctuate between two shifts)
Requirements:
• Must be a High School Graduate or equivalent.
• CompTIA A+, Security + or Network + certification HDI Certification a plus.
• ITIL Foundation a plus.
• Windows environment and Office 365 with a combination of Laptops, Desktops, and Mobile Devices.
• Capabilities must include wireless and remote troubleshooting, superior customer service skills, excellent communications skills and recent Help Desk experience.
• ServiceNow ticketing system
Position responsibilities include, but are not limited to:
• Answer, validate and triage incoming:
o phone-in Incidents and Requests from Internal County employees.
o email submitted Incidents and Request from Internal County employees.
o self-service ticket submissions routed from Internal County employees.
• Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom).
• Identify and perform First Contact Resolution tickets.
• Provide technical information/assistance on configuration, setup, maintenance and initial troubleshooting of County standard computer systems, hardware, and software.
• Provide best effort support for technical information/assistance on non-standard computer systems, hardware and software, and internet service providers.
• Develop/contribute to and maintain Knowledge Articles.
• Follow up on customer queries with T2 (in-depth technical support - power user) and T3 (expert product and service support - engineers, architects) teams.
• Provide support and follow up for specifically assigned tasks.
• Work on DTS and County Projects and Special projects.
Requirements
Must be a High School Graduate or equivalent.
CompTIA A+, Security + or Network + certification HDI Certification a plus.
ITIL Foundation a plus.
Email Alert for Tier-1 Help Desk Analyst jobs in Arlington, VA, United States
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