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Progression, Inc.
Chantilly, VA, United States
Help Desk Tier I&II Chantilly, VA MUST: Active Top Secret clearance is required 3-5+ years of Help Desk Tier II experience 5+ years of installing, maintaining, repairing desktop operating systems 5+ years of troubleshooting business applications, desktop computer hardware, peripherals, and printers. Security +CE is nice to have but not required Ab
Job Source: Progression, Inc.For Your Information Inc
Herndon, VA, United States
The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The individual will perform administr
Job Source: For Your Information IncSPN Solutions Inc
Fairfax, VA, United States
Job Title Help Desk Technician Tier III Job Type Full-time Category Information Technology Location FAIRFAX - , VA 22030 US (Primary) Education High School Travel 0 - 10% Job Description Position: Helpdesk Tier III Location: Fairfax, VA [Travel locally within the State of Virginia] Citizenship: US Citizens or US Permanent Resident
Job Source: SPN Solutions IncMaryland-National Capital Park & Planning Commission
Riverdale, MD, United States
Salary: See Position Description Location : Riverdale, MD Job Type: Seasonal Job Number: Hdt1 Department: PGC Parks and Recreation Opening Date: 02/14/2024 Closing Date: Continuous Description NOTE: UPDATED AND INCREASED SALARY RANGE! The Prince George's County Department of Parks and Recreation is currently seeking Help Desk Sup
Job Source: Maryland-National Capital Park & Planning CommissionDynamic Solutions Technology LLC
Washington
Job Description Job Description Dynamic Solutions Technology, LLC , is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier I Help Desk Support Technician to support government agency based in Washington, DC. Responsibilities: Responsible for providing firs
Job Source: Dynamic Solutions Technology LLCProgression, Inc.
Washington, DC, United States
Help Desk Tier I&II Washington, D.C MUST: Active Top Secret clearance is required 1 - 5 years of Help Desk Tier II experience 1 - 5 years of installing, maintaining, repairing desktop operating systems 1 - 5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printers. Security +CE is nice to have but not re
Job Source: Progression, Inc.Gama-1 Technologies
Silver Spring
This position is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. You are responsible for identifying, researching, and resolving technical problems. You are expected to respond to telephone calls, email, and walk-ins for customers’ requests concerning technical support in a timely ma
Job Source: Gama-1 TechnologiesDynamic Solutions Technology LLC
Washington, DC, United States
Dynamic Solutions Technology, LLC , is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier I Help Desk Support Technician to support government agency based in Washington, DC. Responsibilities: Responsible for providing first-tier support, consisting of tec
Job Source: Dynamic Solutions Technology LLCArlington, VA, United States
Company Introduction:
Eagle Technologies, Inc. is an innovative information technology company that designs, develops, and manages solutions for government and corporate clients. We deliver end-to-end solutions designed and implemented to meet each client's specific and unique requirements, leveraging their existing investments while laying the groundwork for modernization and expansion. From web-based applications to enterprise data warehousing, big data and analytics, and business intelligence, we deploy and manage diverse platforms and hosting environments that meet the government's cybersecurity and privacy requirements.
Job Summary:
The Help Desk Specialist provides high-quality customer service while identifying, researching, resolving, or escalating user support issues for a suite of applications. The successful candidate will support end users with basic computer and application access, account administration, and system use. This position ensures timely resolution and referral of user issues while documenting the impact and assigning an appropriate priority and resolution goal.
Essential Functions:
The Tier One Help Desk Specialist position has the following customer-related duties:
Answer, evaluate, and prioritize service requests received
Coordinate with other teams or departments to resolve or escalate user problems
Document, track, and monitor issues using supplied systems and tools Log and track calls using the help desk tracking system
Maintain the accuracy of the help desk tracking system
Provide password administration and password re-sets for users
Respond to telephone, email, or online requests for technical support
Review and analyze historical records and problem resolutions to support the solution and development of solution knowledge base entries
Position Requirements:
The successful candidate will demonstrate the following capabilities: Ability to organize and complete work within time constraints, including occasional work in the evenings and on weekends to ensure meeting deadlines
Effective oral communication and strong, clear, concise written communication skills
Self-motivated approach, works accurately, thoroughly, and with attention to detail
Education and Experience:
This position requires a minimum of three years of experience in technical support roles with an emphasis on application support and direct customer service or an Associate's Degree and two years of experience; a Bachelors Degree is preferred.
The ideal candidate has experience with: Collaborating with the team to resolve and escalate issues within IT procedures/standards
Customer service and help desk functions and systems
ITIL and other help desk and customer service best practices
Triage and correction of problems using documented procedures, available tools, personal knowledge and skills
User account management (assigning roles and permissions, login support, and access triage)
Work Authorization and Additional Requirements:
Applicants must be authorized to work in the US without required visa sponsorship, both now and in the future.
Candidates must be willing to pass a company background check.
We are an equal opportunity employer and value diversity. All employment is assessed on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected categories covered under local law.
Email Alert for Help Desk (Tier One) jobs in Arlington, VA, United States
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