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SecuriGence LLC
Arlington
Job Description Job Description Job Title: Tier 1 Help Desk Analyst Location: Arlington, Virginia Clearance Level: Secret Clearance. Top Secret Preferred. Summary We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a
Job Source: SecuriGence LLCGet Me the Gig
Arlington, VA, United States
Job Description Location: Hybrid EST Time Zone US Citizens or LPR candidates only Work hours per week: 40 The position is for a 40-hour work week, Monday thru Friday 7am - 5pm EST (Hours may fluctuate between two shifts) We are looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and Request tickets f
Job Source: Get Me the GigGet Me the Gig
Arlington
Job Description Job Description Location: Hybrid EST Time Zone US Citizens or LPR candidates only Work hours per week: 40 The position is for a 40-hour work week, Monday thru Friday 7am – 5pm EST (Hours may fluctuate between two shifts) We are looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and
Job Source: Get Me the GigSecuriGence LLC
Arlington, VA, United States
Job Title: Tier 1 Help Desk Analyst Location: Arlington, Virginia Clearance Level: Secret Clearance. Top Secret Preferred. Summary We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to hel
Job Source: SecuriGence LLCFor Your Information Inc
Herndon, VA, United States
The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The individual will perform administr
Job Source: For Your Information IncGama-1 Technologies
Silver Spring
This position is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. You are responsible for identifying, researching, and resolving technical problems. You are expected to respond to telephone calls, email, and walk-ins for customers’ requests concerning technical support in a timely ma
Job Source: Gama-1 TechnologiesGAMA-1 Technologies
Silver Spring, MD, United States
This position is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. You are responsible for identifying, researching, and resolving technical problems. You are expected to respond to telephone calls, email, and walk-ins for customers’ requests concerning technical support in a timely ma
Job Source: GAMA-1 TechnologiesIntelliDyne
Falls Church, VA, United States
Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Responsibilities: Answer calls coming into the Tier 1 Help Desk by the third ring. Create a customer incident in Remedy, the call tracking software for every call answered. Ability to provide Mobile Support, adding and d
Job Source: IntelliDyneArlington, VA, United States
ASSYST is seeking a Help Desk Analyst to provide tier 1 support via phone, portal, and email submitted Incident and Request tickets for our client at Arlington, VA.
Job Location: Arlington VA (Hybrid)
Job Schedule: 7AM to 4PM and 8AM to 5PM, Monday thru Friday (40 hours a week)
Job Type: C2C/Corp to Corp or1099 Hourly
Responsibilities:
Deliver Tier-1 support by answering, validating, and triage incoming phone-in incidents and requests from the employees.
Email submitted incidents, requests, self-service ticket submissions routed from the employees.
Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up.
Provide technical information/assistance on configuration, setup, maintenance and initial troubleshooting of standard computer systems, hardware, and software.
Provide best effort support for technical information/assistance on non-standard computer systems, hardware and software, and internet service providers.
Provide support in a Windows environment and Office 365 with a combination of Laptops, Desktops, and Mobile Devices.
Follow up on customer queries with Tier 2 (in-depth technical support - power user) and Tier 3 (expert product and service support - engineers, architects) teams.
Processes tickets via ServiceNow.
Requirements: Capabilities must include wireless and remote troubleshooting, superior customer service skills, excellent communications skills and recent Help Desk experience.
Education: Must be a High School Graduate or equivalent.
CompTIA A+, Security + or Network + certification HDI Certification a plus.
ITIL Foundation is a plus.
ASSYST Benefits: We are proud to offer a robust benefits package including medical, dental, vision, 401(k) retirement plan, disability insurance, flexible spending accounts and more in order for our employees to maintain a secure work/life balance.
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
Email Alert for Help Desk Analyst Tier -1 jobs in Arlington, VA, United States
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